Working from the office or home, you must make sure your agents have the right tools to ensure a smooth dialing experience with Telesero. Below are the requirements to start calling:
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Operating Systems:

➔ Windows
➔ MAC
➔ Chrome
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➔ Chrome

Our dialer has been configured to work with Chrome browser. Uninstall non-essential browser extensions or add-ons and clear out cache and cookies weekly. Chrome browser has to be updated to the latest version to avoid login issues or disconnecting your agents from calls. To be able to start making calls, the headset has to be connected to the browser (ALLOW at the beginning of each session).

​Headset:
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➔ USB headset with built-in echo/noise cancellation

Headsets are probably the least looked at part of the dialing process but in fact, it plays a very important role. A USB cable headset with noise cancellation feature is the best to use as it helps improve the call quality and further optimize the general communication experience, prices vary according to the brand.

​Internet Connection:
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➔ Wired (cable connection)

We require a Wired connection over a Wifi connection to ensure a consistent and quality call experience. Hotspots, Satellite or Wifi connection can cause high fluctuations and poor call quality as their signal strength can vary resulting in packet loss and network delays.
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Bandwidth:
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➔ bandwidth per agent is of 1 Mbps Upload/Download

The minimum required bandwidth per agent on the same network is of 1 megabits (mbps)symmetrical connection (upload and download). Other applications or extra tabs opened while dialing will compromise the available bandwidth. Streaming, social media, games are strictly forbidden, as well as un-used desktop applications that occupy the CPU. Using aCRM while calling requires an increase in bandwidth and a faster computer to avoid choppy, echo and dropped calls.

​Firewall:
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➔ Turn off or reconfigure for VoIP

The firewall is meant to protect your systems and networks against viruses and malware but can also restrict traffic from getting in. Most of the available firewalls such as McAfee, Norton, Kaspersky, Avast, can block or deteriorate the VoIP service but you can always unblock or create an exception in order to allow the VoIP software to run smoothly.

Norton, Kaspersky, Avast, can block or deteriorate the VoIP service but you can always unblock or create an exception in order to allow the VoIP software to run smoothly.
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Routers & Modems:
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➔ VoIP compatible (recommended: Linksys, D-Link, Netgear)

Routers and Modems are hardware pieces designated to distribute your bandwidth and traffic. Some Routers/Modems don ́t work well with VoIP. Ask your internet service provider if VoIP friendly or ask for another router that is compatible. The Application Layer Gateway(SIP ALG) or Smart Package detection option must be turned off or disabled. Enabling this can result in dropped calls, transfer problems, audio sound issues, echo and many more.
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SIP, VOIP and Web TRC Configurations:

With VoIP technology, you will need to have the following configurations in place on yourRouter/Modem/Firewall.

➔ TCP Port 8089, 80, 443 should be opened on all dialer hosts
➔ UDP should not be blocked and on the router
➔ We don't support direct SIP connections unless you use a hard-phone
➔ For each dialer host, you have to enable or forward packets properly:

           ◆e.g.:ccs-xxx.teleserosuite.com 80,443,8089
           ◆ TCPda1.ccs-xxx.teleserosuite.com 80, 443, 8089 TCP+ RTP/SDP should

               properly be allowed for agents not to have audio issues, the UDP port range

               for RTP/SDP on dialers are 10000-32767
➔ If you want to use hard phones, ports change to the following:◆ccs-       xxx.teleserosuite.com 80,443TCP---5060UDP

           ◆ da1.ccs-xxx.teleserosuite.com 80, 443 TCP --- 5060 UDP◆ the UDP port          range for RTP/SDP on dialers are 10000-32767