How does Auto Top-Up work?
The Auto Top-Up feature allows cardholders to automatically top up their Crypto.com Visa Card by selecting cryptocurrencies they hold in their crypto wallet, which are automatically converted into an eligible fiat currency of their choice and loaded on the Crypto.com Visa Card.
You can set the top-up amount of each Auto Top-Up and the card balance threshold at which the Auto Top-Up should be triggered.
Once the instructions are set up, Crypto.com will convert the specified cryptocurrency in your crypto wallet into the equivalent amount of eligible fiat currency and automatically add the fiat currency amount to the Card when your Card balance falls below the specified threshold after a purchase, withdrawal, or transfer. You can update or disable the feature at any time.
Note: The Auto Top-Up feature is not available to cardholders of the Canada Crypto.com Visa Card who have activated Spending Power.
How to set up my Auto Top-Up instructions in the App?
Please note that the following pictures are illustrative. Specific details, such as eligible fiat currency, vary by jurisdiction in accordance with local laws.
Step 1: Select ‘Auto Top-Up’ at ‘Card Settings’
| Step 2: Set the top-up amount and minimum balance
Note: Only your local currency can be |
Step 3: Select one crypto as top-up source
| Step 4: Confirm and complete auto top-up instructions
Note: Only your local currency can be loaded to the Card |
What cryptocurrencies can I select for Auto Top-Up?
You can choose any cryptocurrency that is available for manual Top-Ups or Auto Top-Up. For the list of cryptocurrencies, please refer to the below “How to Top Up my Crypto.com Visa Card” FAQs for your region.
Are there any limits?
Below are the limits for each Card region:
| Daily Auto Top-Up limit (refreshes at 23.59.59 UTC) | Minimum Top-Up Amount |
U.S. | US$500 | US$20 |
Australia | A$500 | A$20 |
Brazil | R$2,000 | R$20 |
United Kingdom | £500 | £40 |
Europe | €500 | €40 |
Canada | C$500 | C$40 |
Singapore | S$500 | S$40 |
You can always add additional funds to your Crypto.com Visa Card manually should you have reached the daily Auto Top-Up limit, but please note that existing Card limits (i.e., max balance, load frequency) apply. Click here for more details.
Why did my card not top up automatically after setting up Auto Top-Up?
First, check if there are sufficient funds in your crypto wallet or if your Crypto.com Visa Card is frozen.
Once there are sufficient funds in your crypto wallet or once you unfreeze your Card, your Auto Top-Up feature will automatically fund your Card the next time its balance reaches the specified threshold amount after a purchase, withdrawal, or transfer.
If the problem persists, please contact Customer Support via the in-app chat.
¹ For Singapore, Europe, and United Kingdom Cards, Auto Top-Up is only applied to the cardholder’s SGD, EUR, and GBP purse balance respectively, instead of the overall card balance.