When trying to create estimates or purchase orders in QuickBooks Online, you may see an error message that reads "We're sorry. This feature is not included in your QuickBooks Online Essentials subscription."

This happens when you map or create items with an incorrect item type. For instance, if you map or create as Non-Inventory or Services but the actual item type is Inventory in QuickBooks.

The best solution in this case is to reach out to your accounting team who would know exactly what QuickBooks features are available for your company and what accounts should be used when creating products.