DUA by Augustinus Bader Help Center

Orders

Order related info

23 articles

Placing an order

How do I place an order on the website?

Can I place an order without creating an account?

How do I know my order was successful?

Can I place an order over the phone or email?

Do you offer samples?

Where to shop? Stockists and Retailers

Do you offer a discount on first-time orders?

Order confirmation and tracking

Will I receive an order confirmation email?

How do I track my order?

I didn’t receive a confirmation email — what should I do?

My tracking link isn’t updating — what does this mean?

Order Changes & Cancellations

Can I change or cancel my order after it has been placed?

Can I update the shipping address after placing an order?

Can I add/remove items from my order once submitted?

My parcel shows as delivered but I didn’t receive it — what should I do?

I received the wrong item — what should I do?

Can I reschedule or redirect my delivery once it’s in transit?

An item is missing from my order — what happens now?

My order arrived damaged — how can I get a replacement?

Can I include a gift message with my order?

Can I return a product received as a gift?

Can I send an order directly to someone as a gift?

Do you offer gift wrapping?