Introduction to Outbound Calling

What is Outbound Calling & how can it help your store?

Taryn Wickel avatar
Written by Taryn Wickel
Updated over a week ago

In the world of retail, there are busy days and there are sloooooow days. 

Waiting for a customer to walk through the door (or constantly checking your sales reports) on a very slow day can be excruciating. That's why we've created a tool to help increase productivity on lower traffic days, as well as actively drive sales through the door. This tool is the Outbound Calling module.

What is Outbound Calling?
If you've worked in retail for a while, you are probably very familiar with Outbound Calling. Calling your customers on the phone to drive return business is a common sales practice - and an effective one. 

What makes Outbound Calling through Elevate Marketing unique is the method in which the calls are made. Elevate's Outbound Calling tool allows you to call customers using a method that is approved by Boost Mobile and is compliant with Boost Mobile's Do-Not-Contact (DNC) regulations.

The Outbound Calling tool within Elevate also guides you seamlessly through the call with the customer. Whether you're a seasoned salesperson or brand new, it's easy to hop on the phone and drive a sale.

How Outbound Calling Will Help Your Store
Outbound Calling has several benefits, but the #1 benefit to you and your store is driving monthly bill payments. Elevate's Outbound Calling tool specifically segments customers so you are reaching them in the crucial first 6 months after activation. 

We also cannot forget that by talking to your customers regularly, you are building a loyal customer base that is more likely to return for promotions, added services, future upgrades, and additional activations. 

Getting Started
Outbound Calling is a module that can be enabled once you and your store have met all requirements. Here are some good first steps and articles to get you started with calling at your locations.

  1. Meet all the Requirements

  2. Prepare Your Staff for Outbound Calling

  3. Reading Through Sample Scripts

If you have met the requirements and are ready to get started, contact our team at marketingsupport@boostelevate.com or 877-839-8777 to verify the requirements and to have your module enabled. Any other questions about Elevate Marketing, feel free to reach out as well!

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