How Can I Troubleshoot Missing Content or Visibility Issues in the FITR App?
If you encounter missing sections, content, or visibility issues in the FITR app, there are several potential causes and troubleshooting steps you can follow to resolve these problems quickly.
Potential Causes for Missing Content
App Not Updated: Ensuring your app is up-to-date is crucial to accessing all features and content. An outdated version may prevent new updates from displaying correctly in the app.
System Default Visibility Rules: For users following structured programs (e.g., 'Session 1 Day 1' type plans), the app enforces a default rule of showing only seven days of scheduled workouts at a time. If you reschedule or change your program, this may affect your visibility of future days.
Content not added to calendar
Steps to Resolve the Issue
Refresh and Update the App: - Refresh the app by closing it completely and opening it again. - Check the App Store or Google Play Store to confirm that you are using the latest version of the FITR app. Update if necessary.
Check Your Program and Schedule: - Ensure your workout program is active and schedules are correctly set up. - If you suspect you have “eaten into” the default 7-day visibility, consider resetting your program to restore content visibility. - Confirm with your coach that content is properly scheduled for the days in question.
Log Out and Log Back In: - Log out of your FITR account and log in again to refresh your session and data.
Understanding Default System Rules
The FITR app applies certain default rules, like the 7-day visibility limitation for workouts. This is designed to help users focus on their immediate schedule. If this rule impacts your viewing, rescheduling or adjusting the timeline can sometimes help. Always refresh the app after making any changes to ensure all updates take effect.
Additional Support
If the above steps do not resolve your issue, consider contacting FITR Support with specific details about your program, subscription, or the content missing. This will help our support team provide a faster resolution.
Remember: Always ensure your app is updated and double-check any default app settings that might affect visibility.