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Understanding Client Bands & Limits

Explains how client bands work, how they're calculated, what happens if you exceed a limit, and how to choose the right tier for you.

Updated over a month ago

What is a Client Band?

Bands determine your paid tier based on active client count - each band has a fixed price and maximum clients allowed.

How do I know which band I'm in?

In your subscription dashboard you'll see your current plan and client band.

What happens if I exceed my Client Band?

You'll receive an in-app and email notification and be prompted to upgrade. If you don't, client subscriptions will be blocked.

How do I upgrade to a higher band?

Click ''Upgrade now' via in-app banners or from 'Manage My Plan'. The correct band is pre-selected based on your current client count.

Can I downgrade to a lower client band?

Yes - if you reduce your active client count below the lower band limit before your billing cycle. Downgrade then takes effect at billing time.

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