What should I do if I encounter login issues on the FITR app?
Managing login issues for the FITR app requires understanding the common causes and following the proper troubleshooting steps. Below, we break down the potential issues and resolutions to help restore access to your account.
Common Causes of Login Issues
Using the Same Email for Multiple Accounts: - If you have both a coach and client account on FITR, each account type requires a unique email address. Using the same email for both accounts is not supported.
Unverified or Incorrect Email Details: - Ensure the email address used for login is correctly entered and verified.
Session Conflicts: - If you are logged into one account type (e.g., coach), you will need to log out completely before accessing the other account type (e.g., client account).4. Incomplete Invitation Flow: - If the invitation process, including password setup, has not been completed, you may face login issues.
Email Not Linked to Existing Account: - Attempting to log in with an email address not associated with a registered account on FITR can result in login failure.
Steps to Resolve Login Issues
Verify Account Details: - Double-check that you are using the correct email address for the account you are trying to access. - Ensure that the email address is unique to the account type (client or coach).
Log Out from Conflicting Sessions: - Log out from all accounts to eliminate session conflicts. - After logging out, attempt to log in again with the credentials for the desired account.
Reset Your Password (if necessary): - If you suspect an incorrect password, use the 'Forgot Password' option within the app to reset it.
Contact Support: - If none of the above steps work, reach out to FITR customer support for further assistance. Provide the necessary account details to expedite the resolution process (e.g., your email).6. Troubleshoot "Email Not Recognized" Issues: - Double-check that you are using the correct email address registered with your account. If you suspect the email was never linked, contact support for verification.5. Complete the Invitation Process: - If you are logging in for the first time, ensure you have completed the "accept invite" process, including setting up your password.
Additional Notes
It is important to differentiate between account types on FITR and maintain separate credentials for each.
Attempting to access both accounts simultaneously may result in login conflicts.
Related Topics
How to reset your password on FITR
Setting up separate coach and client accounts on FITR- How to Complete the Invitation Flow for New Users
By following the steps above, you can troubleshoot and resolve most login challenges encountered on the FITR app.