Note - a client needs to manually cancel their subscription to the program in order to avoid being charged.
Program content during trial
if a program has a trial period then clients still in trial cannot view content in the program which is beyond their remaining trial days left.
only once a client is a paying subscriber can they view content beyond the trial period
Cancel before end of trial
If you cancel before the end of your trial, you will not be charged. Your trial will naturally expire and will not require cancellation since no payment information was taken.
You can see how long left you have in your trial here.
If you don't cancel
when the trial ends you'll be moved onto a paying subscription automatically.
the first charge does not pro-rata the previous trial period
you will be charged for a full billing period from that date.
E.g - £20/month program.
7 day trial starts on 1st Jan. Client doesn't cancel.
8th Jan - client charged £20.
Client's billing period will be 8th-7th of following month.
8th Feb - client charged £20.
And so on.
If you need more help please contact FITR Support via live chat.
Thanks
FITR