When a client deletes their FITR account, they are removed from all areas of the platform automatically. This is permanent and cannot be undone from the coach side.

📋 When to use this

A client who was active has suddenly vanished from your client list
A client is no longer visible in any of your programs
You want to understand what happens to their past programming

❓ Why this happens

The most common reason a client disappears completely is that they have deleted their FITR client account. When this happens:

They are removed from all programs across the platform
Their name and profile are removed from your client list
Their active and scheduled subscriptions are cancelled
This cannot be reversed — the client would need to create a new account

📁 Accessing their past programming

You can still view the programming you created for a deleted client:

Go to the relevant Program
Open the Past clients tab
The client will appear under a generic placeholder name — their personal data has been removed but the programming record remains

🔧 Troubleshooting & FAQs

The client says they didn't delete their account

Cause: In rare cases, an account may be suspended or removed for policy violations.
Fix: Ask the client to try logging in — if they can't, they should contact FITR Support directly. Their account may have been deleted or suspended.

The client wants to rejoin

Fix: The client will need to create a new FITR account with their email address. You can then re-invite them to your program as a new client. Previous training history will not be recoverable.

💬 Contact Support if…