1.Why can’t I withdraw? The button is not working.

-In order to make a withdrawal, you have to verify your account via the verification link that was sent to your registered email address.

2. What are the requirements for making a withdrawal?

Prior withdrawal,  you have to turn over/wager  your deposit amount 2 (two times on Slots, Casino Games and Live Games or 50% of deposit on Sportsbook Services) and the amount of the withdrawal should be at least 50 USD (equivalent in cryptocurrencies).

3. What is the minimum withdrawal?

-The minimum withdrawal amount is 50 USD (equivalent in cryptocurrencies).

4. Do you require any documents for withdrawal?

-Generally , we do not.

5. Why Is my withdrawal still pending?

-Normally, the withdrawal process is instant at FortuneJack. But sometimes it goes through a standard security check until it is verified from our side. This is for your safety as well as our own. If there's an issue, we will reach out.

6. I have not received my verification letter. What's going on?

-It should be in one of these email sections: inbox, spam, or promotions (if email is Gmail). Otherwise, try the RESEND button. You can also try searching "FortuneJack" in your email, which could reveal it. If all else fails, please reach out to our customer service!

7. What is the withdrawal fee?

- In case when withdrawal amount is 50-150 USD (equivalent in cryptocurrencies), the withdrawal fee is equal to 1-4 USD. There is no fee for user(paid by Casino), If the withdrawal is more than 150 USD (equivalent in cryptocurrencies).

8. I am making withdrawals and they are canceled all the time. Can you tell me why?

-Until you can make a withdrawal, the deposit amount should be turned over/wagered at least two times in Slots, Live Games, and Casino Games or 50% of deposit on Sportsbook services. Otherwise, the system automatically cancels it.