We know waiting on an order is never fun, especially when it's taking longer than we normally quote. Here's what's going on and what to expect right now.
Why delivery is taking longer right now
We're currently experiencing a temporary stock shortage on the Fieldy 3. To keep fulfilling orders without delay, affected colors are shipping from a backup warehouse while our primary stock is replenished. This adds extra time to delivery for those items compared to our usual timeframes. Our Watch Accessory line is not affected and continues to ship on standard timelines.
Current expected delivery times
These are the timeframes you can expect right now, by product (updated as of today):
Product | US | International |
Watch Accessory - White | 3-5 business days | 10-14 business days |
Watch Accessory - Black | 3-5 business days | 10-14 business days |
Fieldy 3 - Black | 10-14 business days | 21-30 business days |
Fieldy 3 - White | 3-5 business days | 21-30 business days |
These extended timeframes are temporary for the affected Fieldy 3 colors. Once our regular stock is back, delivery times will return to our standard windows (3-5 business days in the US, 10-14 business days internationally).
What this means for your order
Your order is confirmed and being processed - the extra time is due to shipping logistics, not an issue with your specific order. You'll receive tracking information via email as soon as your package ships, so you can follow its progress.
Questions about your order?
If you'd like an update on a specific order, reach out to us with your order number and we'll check on it for you.
Contact our team or reply to your order confirmation email.