Warranty coverage
Fieldy warrants that your Fieldy device and any included accessories will be free from manufacturing defects in materials and workmanship for one (1) year from the Warranty Start Date, defined below.
This warranty applies only to products purchased directly from Fieldy via fieldy.ai.
The warranty period begins on the Warranty Start Date, which is the date of delivery shown by the carrier tracking information.
If we confirm a manufacturing defect during the warranty period, we will provide a free replacement.
This warranty includes one (1) replacement per original purchase during the 1-year warranty term. This means we will replace one device or one accessory (as applicable) per purchase if a covered defect is confirmed.
Replacements may be new or refurbished units that are equivalent in performance and reliability.
This warranty does not cover:
Damage caused by accident, misuse, neglect, improper installation, unauthorised modification, or use not in accordance with Fieldy instructions
Normal wear and tear, cosmetic damage
Damage caused by external factors (e.g., liquid damage, power surges, improper voltage, extreme environmental conditions)
Issues caused by third-party products, services, or integrations not provided by Fieldy
Lost or stolen products
How to make a warranty claim
To start a claim, contact hey@fieldy.ai and include:
Your order number
A description of the issue
Photos/videos showing the defect (if possible)
We may ask you to complete troubleshooting steps to confirm the issue and determine the appropriate replacement.
Shipping for warranty claims
If your claim is approved, Fieldy will cover the shipping costs for the replacement.