1. Force close and reopen the Fieldy app
Start by completely closing the Fieldy app and then opening it again.
On mobile:
iPhone: Close an app on your iPhone or iPod touch
Android: Fix an installed Android app that isn't working
On Desktop:
MacOS: https://support.apple.com/en-us/102586
Windows: click the X button in the top-right corner of the application window or press Alt + F4.
After reopening Fieldy, try signing in again.
2. Use the latest one-time code
Make sure you're using the latest verification code sent to your email.
What's useful to know:
Each verification code is valid for 15 minutes.
A code can only be used once.
If you request multiple codes, only the latest code will work.
Older codes become invalid, even if an email with the latest code arrives later.
The code has to be entered exactly as shown.
3. Check your email folders
If you don’t receive the verification email immediately, check your:
Inbox
Spam or Junk folder
Promotions folder
Email delivery can sometimes be delayed, which may cause a verification code to arrive after it has already expired.
4. Check your Internet connection
Your Internet connection can also affect the sign-in process.
Try the following:
Switch between Wi-Fi and mobile data.
Make sure you have a stable Internet connection.
Temporarily disable any VPN you may be using.
Request a new one-time code and enter it as soon as you receive it.
If the issue persists after trying the steps above, please contact us at hey@fieldy.ai and we'll get you back on track in no time.
If all of this sounds daunting, good news – alternative, but no less safe sign-in options will be available in the near future.