Requesting a deposit from your customers protects you from the lost revenue that can result from no-shows. Fresto gives you total control and flexibility over this aspect of your business, allowing you to specify the kinds of bookings and customers that you require a deposit from. For instance, you can decide only to require a deposit for larger groups or specific Floor Plans. You can also choose to allow guests to convert their deposit into a gift card that they can use over the next 30 days.
Request a deposit
Define how and when to ask for a deposit.
Navigation bar: Administration > Settings
Page: Configuration
Click Booking.
Click Deposit to open the section.
Activate Ask for deposit to enable the rest of the settings.
Choose and fill in the options that are relevant for you:
Setting | What it does |
Ask for deposit
| Check this box if you would like to require that guests make a deposit in order to book with you. This setting enables all the others listed below. |
Minimum number of guests to apply deposit | Set the number of guests at which you start to require a deposit. |
Set the number of guests at which you start to require a deposit | The minimum number of guests for which you require a deposit. |
Set the amount you require per guest | Set the amount you require per guest |
Convert booking deposit into Gift Card
| Rather than have guests simply lose their deposit, allow them to convert it into a gift card that they can use over the next 30 days. |
Cancellation policy
| Set how many hours before the booking time that a guest can cancel without losing the deposit. |
Floor Plans requiring deposit | Select which Floor Plans require a deposit. |