If during your SmartCam setup, you are unable to scan the QR Code and repeatedly hear the "ready to connect" command, please ensure you have done the following:
Remove the protective film from the camera lens if you have not already done so.
Gently clean the lens of the SmartCam.
If you have a protective film on your smartphone, this could cause glare. Please ensure that there is minimal glare when scanning your QR code.
Confirm there is nothing obstructing the QR code on the screen and that your smartphone screen is not cracked or distorted in any way. If your screen has something preventing a successful scan (an example would be if your screen is heavily cracked) and you do not have another Android or iOS device to perform setup from, you can take a screenshot of the code and send it to a computer, and scan from there.
If you are still unable to connect to your network please contact technical support for further assistance.