When attempting to manually record a video or take a screenshot from the Hedge app, you may receive a message stating it 'Needs Permission' or 'Access Denied' and it does not complete the action. This means you need to grant permission for the Hedge app to access and save content to your device.
For Android users the error will say 'Needs Permission' and to resolve it you will need to:
Open your phone or tablet's Settings, go to Apps & notifications, then App permissions, and find the Storage setting.
Locate the Hedge app.
Confirm Storage permission is allowed.
If the issue persists please contact technical support for further assistance
For iOS users the error will say 'Access Denied' and to resolve you will need to:
Open your phone or tablet's settings and scroll down the Settings list until you locate the Hedge app.
Select the Hedge app, please ensure Hedge app access confirms that Photos has Read & Write access.
If you are still unable to connect to your network please contact technical support for further assistance.