If your device is placed a long distance away from your Wi-Fi router, or if there are a number of large obstacles obstructing the way between your device and your router, then you may experience connectivity issues. You can test poor connectivity by running what is called a "network speed test". To do this, just type "network speed test" into google. You should have a minimum of at least 10 mbps download speed to successfully host all of your devices.
To improve this, you can purchase a Wi-Fi range extender from most major outlets.
If you need assistance with this then please contact the Technical Support team for help.