FAQ

Getting Started with Hedge

What to do when your devices arrive, how to get setup and installed

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Written by Jonathan Augelli
Updated over a week ago

Adding additional devices to your Hedge home

This article will details how you can add additional devices to your current Hedge home, or second home.

Written by Rob Wilson
Updated over a week ago

Do I need to be an American Family Insurance customer to use Hedge?

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Written by Jonathan Augelli
Updated over a week ago

Do I need a smartphone to use Hedge?

Written by Rob Wilson
Updated over a week ago

How do I download the Hedge app?

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Written by Jonathan Augelli
Updated over a week ago

Arming Your Hedge Home

Receive motion and noise notifications only when armed

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Written by Jonathan Augelli
Updated over a week ago

How to add an emergency contact

This article will detail how you can add an emergency contact to your Hedge app and what this means for protecting your home.

Written by Rob Wilson
Updated over a week ago

How to add a user to the Hedge App

Written by Rob Wilson
Updated over a week ago

Will my Hedge devices still work if I move?

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Written by Jonathan Augelli
Updated over a week ago

Who should I contact if my app is not working properly?

How to reach Hedge technical support

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Written by Jonathan Augelli
Updated over a week ago

Will I get a premium discount on my homeowner’s insurance policy if I subscribe to Hedge?

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Written by Jonathan Augelli
Updated over a week ago

How do I file an insurance claim?

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Written by Jonathan Augelli
Updated over a week ago

Does Hedge come with a warranty?

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Written by Jonathan Augelli
Updated over a week ago

SmartBridge

This article shares FAQs relating to the SmartBridge device.

Written by Rob Wilson
Updated over a week ago

Will Hedge still work if I have an existing security system?

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Written by Jonathan Augelli
Updated over a week ago

Can the app be downloaded to and logged in on multiple phones?

Add users to Hedge for access to video feed and to arm and disarm.

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Written by Jonathan Augelli
Updated over a week ago

Am I responsible for the maintenance and upkeep of the devices?

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Written by Jonathan Augelli
Updated over a week ago

Who should I contact if one of my Hedge Smart Home devices is not working properly?

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Written by Jonathan Augelli
Updated over a week ago

How to remove a device

This article details how to remove a device from your Hedge home. In the example we use the SmartCam, but this process works for all devices

Written by Rob Wilson
Updated over a week ago

Does the SmartCam need to be plugged in at all times?

Written by Rob Wilson
Updated over a week ago

Where should I place my SmartCam?

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Written by Jonathan Augelli
Updated over a week ago

Can the SmartCam be used offline?

This article details how you can utilise your SmartCam offline.

Written by Rob Wilson
Updated over a week ago

Can the SmartCam be used outdoors?

Written by Rob Wilson
Updated over a week ago

Who has access to my camera feed?

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Written by Jonathan Augelli
Updated over a week ago

Enabling / Disabling Auto-arming Feature

This article details how to toggle auto-arming and gives a definition of the feature.

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Written by Jonathan Augelli
Updated over a week ago

How does my SmartCam notify about smoke and carbon monoxide?

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Written by Jonathan Augelli
Updated over a week ago

Do I need to update my app to the most recent version for my camera to work?

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Written by Jonathan Augelli
Updated over a week ago

How long video clips stored

And where they are stored in the cloud

Written by Rob Wilson
Updated over a week ago

Where should I place my water sensors?

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Written by Jonathan Augelli
Updated over a week ago

How does 24/7 alerts and escalation work?

When devices send alerts, escalation path and how incidents work

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Written by Jonathan Augelli
Updated over a week ago

What if my phone is turned off or not in range and there’s a problem detected in my home?

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Written by Jonathan Augelli
Updated over a week ago

How to adjust Hedge notifications

Getting too many Hedge notifications? Make changes so you only receive notifications you want

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Written by Jonathan Augelli
Updated over a week ago

Can I cancel Hedge at any time?

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Written by Jonathan Augelli
Updated over a week ago

How do I cancel Hedge?

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Written by Jonathan Augelli
Updated over a week ago