FAQ

Getting Started with Hedge

What to do when your devices arrive, how to get setup and installed

Written by Lee
Updated over a week ago

Adding additional devices to your Hedge home

This article will details how you can add additional devices to your current Hedge home, or second home.

Written by Ben
Updated over a week ago

Do I need to be an American Family Insurance customer to use Hedge?

Written by Lee
Updated over a week ago

Do I need a smartphone to use Hedge?

Written by Ben
Updated over a week ago

How do I download the Hedge app?

Written by Lee
Updated over a week ago

Arming Your Hedge Home

Receive motion and noise notifications only when armed

Written by Lee
Updated over a week ago

How to add an emergency contact

This article will detail how you can add an emergency contact to your Hedge app and what this means for protecting your home.

Written by Ben
Updated over a week ago

How to add a user to the Hedge App

Written by Ben
Updated over a week ago

Will my Hedge devices still work if I move?

Written by Lee
Updated over a week ago

Who should I contact if my app is not working properly?

How to reach Hedge technical support

Written by Lee
Updated over a week ago

Will I get a premium discount on my homeowner’s insurance policy if I subscribe to Hedge?

Written by Lee
Updated over a week ago

How do I file an insurance claim?

Written by Lee
Updated over a week ago

SmartBridge

This article shares FAQs relating to the SmartBridge device.

Written by Ben
Updated over a week ago

Will Hedge still work if I have an existing security system?

Written by Lee
Updated over a week ago

Can the app be downloaded to and logged in on multiple phones?

Add users to Hedge for access to video feed and to arm and disarm.

Written by Lee
Updated over a week ago

Am I responsible for the maintenance and upkeep of the devices?

Written by Lee
Updated over a week ago

Who should I contact if one of my Hedge Smart Home devices is not working properly?

Written by Lee
Updated over a week ago

How to remove a device

This article details how to remove a device from your Hedge home. In the example we use the SmartCam, but this process works for all devices

Written by Ben
Updated over a week ago

More devices coming soon

Hedge future road map, what's next

Written by Lee
Updated over a week ago

Does the SmartCam need to be plugged in at all times?

Written by Ben
Updated over a week ago

Where should I place my SmartCam?

Written by Lee
Updated over a week ago

Can the SmartCam be used offline?

This article details how you can utilise your SmartCam offline.

Written by Ben
Updated over a week ago

Can the SmartCam be used outdoors?

Written by Ben
Updated over a week ago

Who has access to my camera feed?

Written by Lee
Updated over a week ago

Enabling / Disabling Auto-arming Feature

This article details how to toggle auto-arming and gives a definition of the feature.

Written by Lee
Updated over a week ago

How does my SmartCam notify about smoke and carbon monoxide?

Written by Lee
Updated over a week ago

Do I need to update my app to the most recent version for my camera to work?

Written by Lee
Updated over a week ago

How long video clips stored

And where they are stored in the cloud

Written by Ben
Updated over a week ago

Where should I place my water sensors?

Written by Lee
Updated over a week ago

How does 24/7 alerts and escalation work?

When devices send alerts, escalation path and how incidents work

Written by Lee
Updated this week

What if my phone is turned off or not in range and there’s a problem detected in my home?

Written by Lee
Updated over a week ago

How to adjust Hedge notifications

Getting too many Hedge notifications? Make changes so you only receive notifications you want

Written by Lee
Updated over a week ago

Can I cancel Hedge at any time?

Written by Lee
Updated over a week ago

How do I cancel Hedge?

Written by Lee
Updated over a week ago