Frequently asked questions
JGetting Started with Hedge
Adding additional devices to your Hedge home
Do I need to be an American Family Insurance customer to use Hedge?
Do I need a smartphone to use Hedge?
How do I download the Hedge app?
Arming Your Hedge Home
How to add an emergency contact
How to add a user to the Hedge App
Will my Hedge devices still work if I move?
Who should I contact if my app is not working properly?
Does Hedge come with a warranty?
SmartBridge
Will Hedge still work if I have an existing security system?
Can the app be downloaded to and logged in on multiple phones?
Am I responsible for the maintenance and upkeep of the devices?
Who should I contact if one of my Hedge Smart Home devices is not working properly?
How to remove a device
Does the SmartCam need to be plugged in at all times?
Where should I place my SmartCam?
Can the SmartCam be used offline?
Can the SmartCam be used outdoors?
Who has access to my camera feed?
Enabling / Disabling Auto-arming Feature
How does my SmartCam notify about smoke and carbon monoxide?
Do I need to update my app to the most recent version for my camera to work?
How long video clips stored