All Collections
FAQ
FAQ
Frequently asked questions
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34 articles in this collection
Written by
Rob Wilson
and
Jonathan Augelli
Getting Started
Getting Started with Hedge
What to do when your devices arrive, how to get setup and installed
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Written by
Jonathan Augelli
Updated over a week ago
Adding additional devices to your Hedge home
This article will details how you can add additional devices to your current Hedge home, or second home.
Written by
Rob Wilson
Updated over a week ago
Do I need to be an American Family Insurance customer to use Hedge?
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Written by
Jonathan Augelli
Updated over a week ago
Do I need a smartphone to use Hedge?
Written by
Rob Wilson
Updated over a week ago
How do I download the Hedge app?
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Written by
Jonathan Augelli
Updated over a week ago
Arming Your Hedge Home
Receive motion and noise notifications only when armed
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Written by
Jonathan Augelli
Updated over a week ago
How to add an emergency contact
This article will detail how you can add an emergency contact to your Hedge app and what this means for protecting your home.
Written by
Rob Wilson
Updated over a week ago
How to add a user to the Hedge App
Written by
Rob Wilson
Updated over a week ago
Will my Hedge devices still work if I move?
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Written by
Jonathan Augelli
Updated over a week ago
Who should I contact if my app is not working properly?
How to reach Hedge technical support
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Written by
Jonathan Augelli
Updated over a week ago
Insurance
Will I get a premium discount on my homeowner’s insurance policy if I subscribe to Hedge?
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Written by
Jonathan Augelli
Updated over a week ago
How do I file an insurance claim?
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Written by
Jonathan Augelli
Updated over a week ago
Devices
Does Hedge come with a warranty?
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Written by
Jonathan Augelli
Updated over a week ago
SmartBridge
This article shares FAQs relating to the SmartBridge device.
Written by
Rob Wilson
Updated over a week ago
Will Hedge still work if I have an existing security system?
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Written by
Jonathan Augelli
Updated over a week ago
Can the app be downloaded to and logged in on multiple phones?
Add users to Hedge for access to video feed and to arm and disarm.
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Written by
Jonathan Augelli
Updated over a week ago
Am I responsible for the maintenance and upkeep of the devices?
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Written by
Jonathan Augelli
Updated over a week ago
Who should I contact if one of my Hedge Smart Home devices is not working properly?
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Written by
Jonathan Augelli
Updated over a week ago
How to remove a device
This article details how to remove a device from your Hedge home. In the example we use the SmartCam, but this process works for all devices
Written by
Rob Wilson
Updated over a week ago
SmartCam
Does the SmartCam need to be plugged in at all times?
Written by
Rob Wilson
Updated over a week ago
Where should I place my SmartCam?
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Written by
Jonathan Augelli
Updated over a week ago
Can the SmartCam be used offline?
This article details how you can utilise your SmartCam offline.
Written by
Rob Wilson
Updated over a week ago
Can the SmartCam be used outdoors?
Written by
Rob Wilson
Updated over a week ago
Who has access to my camera feed?
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Written by
Jonathan Augelli
Updated over a week ago
Enabling / Disabling Auto-arming Feature
This article details how to toggle auto-arming and gives a definition of the feature.
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Written by
Jonathan Augelli
Updated over a week ago
How does my SmartCam notify about smoke and carbon monoxide?
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Written by
Jonathan Augelli
Updated over a week ago
Do I need to update my app to the most recent version for my camera to work?
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Written by
Jonathan Augelli
Updated over a week ago
How long video clips stored
And where they are stored in the cloud
Written by
Rob Wilson
Updated over a week ago
Roost Flood Sensor and Garage Sensor
Where should I place my water sensors?
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Written by
Jonathan Augelli
Updated over a week ago
Hedge Services
How does 24/7 alerts and escalation work?
When devices send alerts, escalation path and how incidents work
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Written by
Jonathan Augelli
Updated over a week ago
Alerts / Notifications
What if my phone is turned off or not in range and there’s a problem detected in my home?
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Written by
Jonathan Augelli
Updated over a week ago
How to adjust Hedge notifications
Getting too many Hedge notifications? Make changes so you only receive notifications you want
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Written by
Jonathan Augelli
Updated over a week ago
Cancellation
Can I cancel Hedge at any time?
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Written by
Jonathan Augelli
Updated over a week ago
How do I cancel Hedge?
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Written by
Jonathan Augelli
Updated over a week ago