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Smartcam Setup and Troubleshooting

Smartcam Setup and Troubleshooting

Guides on how to setup your SmartCam and help with camera setup troubleshooting

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24 articles in this collection
Written by Rob Wilson and Jonathan Augelli
Camera setup

What's in the Box: SmartCam

This article will outline each part that you should expect to receive with your SmartCam.
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Written by Rob Wilson
Updated over a week ago

How to set up your SmartCam

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Written by Rob Wilson
Updated over a week ago

Mounting your SmartCam

This article details how you can mount your SmartCam in any position within your home.
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Written by Rob Wilson
Updated over a week ago

How to add more SmartCams or reinstall your SmartCam

Re-connect after Wi-Fi network change
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Written by Rob Wilson
Updated over a week ago
Camera Troubleshooting

SmartCam set-up trouble shooting guide

Some tips that may help you if you are struggling to set-up your SmartCam.
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Written by Rob Wilson
Updated over a week ago

Wi-Fi connectivity issues

This article details what to do if you're having issues with connecting your devices to your local Wi-Fi network.
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Written by Rob Wilson
Updated over a week ago

QR Code Issues

What to do if you're having issues scanning the QR code upon SmartCam setup.
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Written by Rob Wilson
Updated over a week ago

SmartCam light is solid yellow

A solid yellow light may mean that your SmartCam requires a factory reset. Please read below to find out how to do this.
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Written by Rob Wilson
Updated over a week ago

No voice prompts during setup

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Written by Rob Wilson
Updated over a week ago

Error when attempting to record videos or capture screenshots

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Written by Rob Wilson
Updated over a week ago
Functionality and Settings

Extended Video Pack

SmartCam Clip Length and Video Storage
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Written by Jonathan Augelli
Updated over a week ago

Auto Scheduling

How to configure Hedge to automatically arm at night so you receive notifications while you're sleeping.
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Written by Rob Wilson
Updated over a week ago

How to Reboot the SmartCam Remotely

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Written by Rob Wilson
Updated over a week ago

How to Adjust Night Vision Settings

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Written by Rob Wilson
Updated over a week ago

How to update SmartCam Firmware

NOTE: Firmware must be updated to install other sensors
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Written by Rob Wilson
Updated over a week ago

Activity Zones

How to configure your SmartCam to only pick up motion in select areas of the image.
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Written by Rob Wilson
Updated over a week ago

How to rotate the SmartCam image

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Written by Rob Wilson
Updated over a week ago

How to turn off green tracking boxes

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Written by Rob Wilson
Updated over a week ago

How to change alert sensitivity

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Written by Rob Wilson
Updated over a week ago

How to turn on or off noise or motion alerts

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Written by Rob Wilson
Updated over a week ago

How to playback a SmartCam recording

This article will describe how to playback a clip recording that your SmartCam has captured.
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Written by Rob Wilson
Updated over a week ago

How to access your SmartCam live stream

This article details how you can access your SmartCam live stream at anytime.
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Written by Rob Wilson
Updated over a week ago

SmartCam MicroSD card support

A guide to setup continuous recording for your smartcam
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Written by Rob Wilson
Updated over a week ago

Live Stream Controls

This article details what the different control buttons do within your SmartCam's live stream.
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Written by Rob Wilson
Updated over a week ago