Smartcam Setup and Troubleshooting

Guides on how to setup your SmartCam and help with camera setup troubleshooting

24 articles in this collection
Written by Lee, Ben, and Rob Wilson

Camera setup

What's in the Box: SmartCam

This article will outline each part that you should expect to receive with your SmartCam.

Written by Ben
Updated over a week ago

How to set up your SmartCam

Written by Ben
Updated over a week ago

Mounting your SmartCam

This article details how you can mount your SmartCam in any position within your home.

Written by Ben
Updated over a week ago

How to add more SmartCams or reinstall your SmartCam

Re-connect after Wi-Fi network change

Written by Ben
Updated over a week ago

Camera Troubleshooting

SmartCam set-up trouble shooting guide

Some tips that may help you if you are struggling to set-up your SmartCam.

Written by Ben
Updated over a week ago

Wi-Fi connectivity issues

This article details what to do if you're having issues with connecting your devices to your local Wi-Fi network.

Written by Ben
Updated over a week ago

QR Code Issues

What to do if you're having issues scanning the QR code upon SmartCam setup.

Written by Ben
Updated over a week ago

SmartCam light is solid yellow

A solid yellow light may mean that your SmartCam requires a factory reset. Please read below to find out how to do this.

Written by Ben
Updated over a week ago

No voice prompts during setup

Written by Ben
Updated over a week ago

Error when attempting to record videos or capture screenshots

Written by Ben
Updated over a week ago

Functionality and Settings

Extended Video Pack

SmartCam Clip Length and Video Storage

Written by Lee
Updated over a week ago

Auto Scheduling

How to configure Hedge to automatically arm at night so you receive notifications while you're sleeping.

Written by Rob Wilson
Updated over a week ago

How to Reboot the SmartCam Remotely

Written by Ben
Updated over a week ago

How to Adjust Night Vision Settings

Written by Ben
Updated over a week ago

How to update SmartCam Firmware

NOTE: Firmware must be updated to install other sensors

Written by Ben
Updated over a week ago

Activity Zones

How to configure your SmartCam to only pick up motion in select areas of the image.

Written by Rob Wilson
Updated over a week ago

How to rotate the SmartCam image

Written by Ben
Updated over a week ago

How to turn off green tracking boxes

Written by Ben
Updated over a week ago

How to change alert sensitivity

Written by Ben
Updated over a week ago

How to turn on or off noise or motion alerts

Written by Ben
Updated over a week ago

How to playback a SmartCam recording

This article will describe how to playback a clip recording that your SmartCam has captured.

Written by Ben
Updated over a week ago

How to access your SmartCam live stream

This article details how you can access your SmartCam live stream at anytime.

Written by Ben
Updated over a week ago

SmartCam MicroSD card support

A guide to setup continuous recording for your smartcam

Written by Ben
Updated over a week ago

Live Stream Controls

This article details what the different control buttons do within your SmartCam's live stream.

Written by Ben
Updated over a week ago