The easiest way to check that an account is set-up properly is to visit the request password page and enter the email address.
- Click the 'Request Password' button below.
- Enter the staff member's email address and click 'Reset Password.'
- If the account is set-up appropriately, an email will be sent to this address and the member of staff will be able to log in.
If your school uses the sync
- Run the sync manually and check if the account has been created.
- This is done by logging in and clicking onto your name on the top right of the screen and choosing 'User Sync.' Scroll down the screen and choose to run the sync.
- If the account hasn't been created, check the member of staff is correctly entered into the MIS and their email address and contract dates are correct.
- Avoid creating the account manually before you have followed these steps as the account may be replaced when the sync is next run.
If your school doesn't use the sync
- Log into your account and click onto your name on the top right of the screen and choose 'User Management.'
- Individual staff can be added here by entering their names and email addresses one at a time.
- Staff can be uploaded in bulk by clicking onto the blue 'Bulk upload users (.csv)' button and then the 'Download the template' button. This downloads a template for you to add the staff to. You can also download a csv export from the school's MIS in this format.
- Once the file is ready to be uploaded, return to this page and click 'Choose file' Find the file on your computer and then click the green 'Upload' button and the accounts will be created.