The X Cover Ticket Insurance is an optional insurance add-on available during your ticket purchase. It is a separate product from Lost Paradise, providing coverage for a range of unexpected events that might prevent you from attending the festival such as illness, injury, or certain emergencies.
While Lost Paradise tickets are generally non-refundable, this insurance offers an added layer of protection. If you're unable to attend due to a covered reason, you can submit a claim through X Cover for a refund.
Note that terms, conditions and exclusions apply, so it’s important to read the policy details carefully when purchasing.