Lendesk logs the activities on applications under Activity.
To get to this page:
You can click on Activity from the left side menu, inside an application.
All activities will automatically be saved in the Activity History in chronological order.
Tracked activities are:
Notes on the application
Status changes
Updates to tasks, and any new tasks
Logged communications
Log Communication
Within the application, you can log a call or a meeting using the Blue + sign at the top right corner of the page. Simply select Log Communication, fill in the information accordingly and click on LOG CALL/MEETING. These communication logs will appear under Activity as well.
