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Can I cancel a mobile top-up after it is sent?

Mobile top-ups cannot be canceled or refunded.

Updated over a week ago

Once a mobile top-up has been sent, it cannot be canceled or refunded.

To make sure your top-up goes through correctly, please double-check the following before confirming the transaction:

  • The phone number is correct

  • It is in international format

  • It belongs to a prepaid phone

This will help ensure the credit is delivered to the correct recipient.

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