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I cannot complete an online purchase, What could the issue be?
I cannot complete an online purchase, What could the issue be?
Updated over 2 weeks ago

This guide is designed to help you understand possible reasons behind transaction denials and provides practical steps to solve these issues efficiently.

1. Check Your Account Balance

  • Ensure your Majority card has enough funds to cover the purchase. Transactions may be denied due to insufficient balance, especially if there are unexpected fees or charges.

2. Preauthorization Check

  • For transactions at hotels, restaurants, gas stations, or car rentals, a preauthorization amount greater than the purchase price may be required. Confirm your balance can cover this preauthorization.

3. Verify Card Details

  • Double-check that all card details entered are correct, including the card number, expiration date, and CVV code. Typographical errors can lead to transaction denials.

4. Check the Card’s Status

  • Ensure your Majority card is active and not blocked. Transactions will be blocked if the card was temporarily disabled or reported as lost or stolen.

5. Update Billing Address

  • Make sure your billing address matches the one registered with your Majority card. Update your card settings if your current billing information has changed.

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