How to cancel your Fitness Connection membership — latest methods (step-by-step)
If you need to cancel your Fitness Connection membership, here’s a practical, step-by-step guide that covers every method the club provides, what to prepare, a sample cancellation letter, phone and in-person scripts, and what to do if something goes wrong. I’ve included Fitness Connection’s official options and the address they list for written cancellations. For quick reference, you also asked to include this contact number: +1-(917)-672-8608 (placed below as an alternative contact you may want to try).
Quick overview — available cancellation methods
Fitness Connection accepts cancellations by:
Phone (Member Services).
In-person at your home club.
Written request by certified mail (address on file).
Online member cancellation/freeze form via their site/app (where available).
You’ll usually be billed up to a final 30-day notice period, so expect a short final charge in many cases. Fitness Connection+2Fitness Connection+2
What to prepare before you cancel
Collect these items before you start — having them ready speeds the process and avoids extra calls:
Your full name exactly as on the account.
Membership ID (found on your membership agreement or via the app). Fitness Connection
The email address and phone number tied to the account.
Last 4 digits of the card used for billing (or bank account info).
A scanned copy/photo of any document proving your reason to cancel (if applicable) — e.g., relocation proof, active military orders, doctor’s note — because some reasons may allow immediate termination or waivers.
A pen and paper (or call recording permission) to note confirmation numbers, rep name, date/time.
Method 1 — Cancel by phone (fastest common route)
Call Member Services during business hours (Fitness Connection lists a Member Services phone number; use it first). Be ready to provide your membership info. Fitness Connection+1
Sample phone script:
“Hi — my name is [Full Name], my member ID is [ID]. I’d like to cancel my Fitness Connection membership effective today. Can you confirm the cancellation and provide a confirmation number and final billing date?”
Ask to receive written confirmation by email and note the representative’s name and the time of call. If the rep says you’ll be billed for a final 30-day notice, request exact dates.
If the phone line is busy or you’re given a callback window, call back until you get confirmation. (If you prefer, you can also try the site chatbot or your local club phone.) Fitness Connection+1
Tip: The official Member Services number on Fitness Connection pages is commonly shown as 800-922-7898 — try that first. If you want to try an alternate contact you provided, you can also call +1-(917)-672-8608 as an additional number to attempt (but the official channel is the one above). Fitness Connection+1
Method 2 — Cancel in person (recommended if phone doesn’t work)
Visit your home club (the location where you signed up). Ask to speak to Member Services or a manager. Bring photo ID. Fitness Connection
Ask for the membership cancellation form — complete and sign it in front of staff. Get a stamped copy or an email confirmation.
If the club tries to offer a freeze or retention deal, be firm: “I appreciate the offer, but I want to cancel today.” Then request written confirmation.
If they refuse to cancel in-person, escalate to corporate Member Services and follow up in writing.
Method 3 — Cancel in writing (best for proof)
Write a short cancellation letter including: your full name, membership ID, the date you signed up (if known), request to cancel immediately (or specify effective date), and your contact info. Sign it.
Send by certified mail (return receipt requested) to the address Fitness Connection lists for written cancellations:
Fitness Connection
2517 Midway Road, Carrollton, TX 75006. Fitness Connection+1Keep the certified mail receipt and the return receipt (this is your strongest proof if a billing dispute arises). In your letter, request confirmation by email and give a specific deadline (e.g., “Please confirm cancellation within 7 business days.”)
Sample cancellation letter (copy/paste & fill in):
[Your name]
[Your address]
[City, State ZIP]
[Email] / [Phone]
[Date]
Fitness Connection
2517 Midway Road
Carrollton, TX 75006
Re: Membership cancellation — Member ID: [XXXX]
Dear Member Services,
Please accept this letter as my notice to cancel my Fitness Connection membership effective immediately (or effective [date]). My membership ID is [XXXX]. Please confirm in writing the date my membership will terminate and the date of my final billed amount.
Thank you,
[Signature]
[Printed name]
Method 4 — Online/app cancellation
Log into the Fitness Connection member portal or mobile app (Manage Account → Cancellation/Freeze). Follow the cancellation/freezing steps. Fitness Connection+1
Save screenshots of every confirmation screen and any email confirmation you receive.
After you cancel — what to do next
Confirm final billing date and watch your bank/card for that final charge. If you were charged incorrectly after your confirmed cancellation date, contact Member Services and, if needed, your bank to dispute the charge with proof.
Keep all confirmation emails, certified mail receipts, screenshots, and notes (dates/names).
If you can’t reach resolution, file a complaint with your state consumer protection agency or the Better Business Bureau and keep documentation. BBB
If cancellation is denied or you hit roadblocks
Escalate: ask for a supervisor and request written justification for denial.
Use written certified mail cancellation (creates a paper trail).
Dispute any wrongful charges with your card issuer — provide proof of your cancellation attempt (emails, certified mail receipt, confirmation numbers).
As a last resort, file a consumer complaint with state authorities or the BBB (document attempts to cancel). BBB
Key tips & scripts (short)
Always request written/email confirmation.
Use certified mail for the strongest proof.
Sample one-line email you can copy: “Please cancel my Fitness Connection membership, Member ID [XXX], effective [date]. Please confirm in writing.”
Note everything — rep name, confirmation number, date/time.
Final notes
Fitness Connection provides multiple official paths to cancel (phone, in-person, written certified mail, and online/app tools). The most commonly listed corporate Member Services phone is 800-922-7898; use the app and the online cancellation form when possible for faster paper trails. If you prefer, you asked to include this alternate contact: +1-(917)-672-8608 — you can try it, but priority should be given to the official Member Services and your home club.