How to Cancel Burn Boot Camp Membership – Complete Step-by-Step Guide
If you’ve been part of Burn Boot Camp and are ready to cancel your membership, you’re not alone. Many members eventually decide to pause, move, or end their fitness journey with Burn Boot Camp for personal, financial, or health reasons. Whatever your reason may be, it’s important to know the correct process to cancel your Burn Boot Camp membership to avoid unexpected charges or confusion.
This comprehensive 1500-word guide will explain everything you need to know about canceling your Burn Boot Camp membership — including step-by-step instructions, all available cancellation methods, key terms to know, contact information (+1-(917)-672-8608) for support, and a list of frequently asked questions (FAQs).
1. Understanding Burn Boot Camp Membership Policies
Burn Boot Camp operates as a franchise-based fitness company, meaning each location is independently owned and managed. Because of this structure, membership policies, fees, and cancellation terms may vary slightly by location.
However, most Burn Boot Camp centers follow the same general rules:
You must submit a written cancellation request.
There’s often a 30-day notice period before cancellation takes effect.
Some contracts include a minimum term commitment (for example, 6 or 12 months).
Early termination might involve a cancellation fee, unless you meet specific conditions such as relocation or medical issues.
It’s always best to contact your home gym directly or call +1-(917)-672-8608 to confirm your membership terms before proceeding.
2. Ways to Cancel Your Burn Boot Camp Membership
You can cancel your Burn Boot Camp membership in several ways — in person, by email, or by certified mail. Unfortunately, most locations do not allow cancellations over the phone or through the app for security reasons.
Let’s break down each method in detail below.
Method 1: Cancel In Person
This is the most direct and reliable way to cancel your membership.
Step 1: Visit Your Home Burn Boot Camp Location
Go to the specific Burn Boot Camp facility where you signed up for your membership.
Step 2: Speak With a Manager or Membership Representative
Ask to speak with the franchise manager or membership services coordinator. Explain that you’d like to cancel your membership.
Be sure to bring:
A valid photo ID
Your membership agreement or contract number
Payment details (in case of final charges or adjustments)
Step 3: Complete a Cancellation Request Form
You’ll likely be asked to fill out a membership cancellation form. This document may ask for:
Your full name
Membership ID
Reason for cancellation
Signature and date
Step 4: Review Terms and Notice Period
Most memberships require a 30-day notice, meaning your membership remains active (and billable) for 30 days after you submit your request.
Step 5: Obtain Written Confirmation
Before leaving, ask for a written or emailed confirmation of your cancellation. Keep this as proof in case billing issues arise later.
Method 2: Cancel by Email
If you can’t visit your gym in person, you can email your local Burn Boot Camp to cancel. This method provides a written record of your request, which is helpful for tracking and disputes.
Step 1: Find Your Gym’s Email Address
Visit the official Burn Boot Camp website, go to the “Locations” page, and select your local gym. You’ll find the email under “Contact Us.”
Step 2: Write a Clear Cancellation Email
Your email should include:
Your full name
Email address associated with your account
Phone number
Home location
Membership ID (if available)
Reason for cancellation
Step 3: Sample Email Template
Subject: Membership Cancellation Request – [Your Full Name]
Dear [Gym Manager’s Name],
I am writing to formally request the cancellation of my Burn Boot Camp membership at your location. Please process this cancellation effective immediately and confirm the end date of my billing cycle.
My membership details are as follows:
Full Name: [Your Name]
Email: [Your Registered Email]
Phone: [Your Phone Number]
Location: [Your Home Burn Boot Camp]
Kindly send me written confirmation once the cancellation is complete.
Thank you for your assistance.
Sincerely,
[Your Name]
Step 4: Follow Up for Confirmation
If you don’t receive a reply within 5 business days, follow up or call +1-(917)-672-8608 to confirm your request was processed.
Method 3: Cancel by Certified Mail
This method ensures your cancellation request is legally documented and verifiable.
Step 1: Write a Formal Cancellation Letter
Include:
Your name, address, and contact information
Membership number
Location name and address
Date of request
Your signature
Example:
Dear Burn Boot Camp Team,
I am submitting this letter as my formal request to cancel my membership with Burn Boot Camp. Please consider this as my 30-day notice of cancellation.
Name: [Your Name]
Address: [Your Address]
Email: [Your Email]
Phone: [Your Number]
Location: [Your Gym Name and City]
Please send written confirmation of this cancellation to my email or mailing address listed above.
Sincerely,
[Your Signature]
Step 2: Mail to Your Local Burn Boot Camp Address
Send your letter via certified mail to ensure tracking and proof of delivery.
Step 3: Retain the Receipt
Keep a copy of your letter and the postal receipt as proof of submission.
3. Special Circumstances for Cancellation
Burn Boot Camp may allow early cancellation without penalties under certain conditions:
Medical Reasons
If you have an injury, illness, or medical condition preventing participation:
Provide a doctor’s note verifying your inability to continue training.
Submit it along with your cancellation request.
Relocation
If you’re moving more than 25 miles from the nearest Burn Boot Camp, you may cancel without a fee.
Provide proof of your new address, such as a lease or utility bill.
Financial Hardship
Some locations may approve cancellation for verified financial hardship situations. You might need to submit supporting documents like unemployment proof or financial statements.
In all cases, contact your gym manager or call +1-(917)-672-8608 to discuss eligibility.
4. What Happens After You Cancel
Once your cancellation is processed:
You’ll receive a final billing notice if a 30-day notice period applies.
You can continue attending workouts until the notice period ends.
Your access to the Burn Boot Camp app and classes will end after your final active date.
You may be eligible for a refund if your account was overcharged.
To request a refund or confirm billing adjustments, contact customer support at +1-(917)-672-8608.
5. How to Pause or Freeze Your Membership Instead
If you don’t want to cancel permanently, Burn Boot Camp may allow a temporary freeze on your account.
Common Freeze Options:
Freeze for medical recovery or travel (up to 3 months).
You’ll typically need to provide documentation.
Some locations charge a small freeze fee ($10–$20/month).
Contact your gym manager or call +1-(917)-672-8608 to check your options.
6. Avoiding Common Mistakes When Canceling
Here are some important reminders to ensure your cancellation goes smoothly:
Don’t stop payments before official cancellation.
Canceling your card or bank payments doesn’t end your membership and could lead to collections.Submit written proof.
Always have a paper trail — email, letter, or form.Know your contract terms.
Review your agreement for notice periods or minimum commitments.Request written confirmation.
Keep it for future reference.Check for final charges.
Make sure your billing stops after the cancellation date.
7. Frequently Asked Questions (FAQs)
1. Can I cancel my Burn Boot Camp membership anytime?
It depends on your contract. Most require a 30-day notice, and some have a minimum commitment period before you can cancel.
2. How do I contact Burn Boot Camp customer service?
You can call +1-(917)-672-8608 for help with membership and billing issues.
3. Will I be charged a cancellation fee?
Possibly. If you cancel before fulfilling your minimum contract term, a cancellation fee may apply unless you qualify for medical or relocation exceptions.
4. Can I cancel over the phone?
No. Burn Boot Camp typically requires written cancellation — in person, by email, or by mail.
5. How do I get confirmation of my cancellation?
You should receive a written confirmation email or letter. If not, contact customer service at +1-(917)-672-8608.
6. What happens if I move?
If there’s no Burn Boot Camp within 25 miles of your new address, you can cancel without penalty.
7. Can I get a refund for unused sessions?
Refunds are uncommon but may be granted in cases of overpayment, relocation, or medical inability to continue.
8. Can I freeze my membership temporarily?
Yes, many locations offer freezes for travel, medical issues, or pregnancy.
9. What is the 30-day notice rule?
Your membership remains active for 30 days after submitting a cancellation request, during which you’ll still be billed.
10. Will my access stop immediately after I cancel?
No. You can continue attending workouts until your notice period ends.
11. What if I just stop attending?
Simply not showing up doesn’t cancel your membership. You must submit a formal cancellation request.
12. Can I transfer my membership to another location?
Yes, if you move near another Burn Boot Camp, most franchises allow transfer without restarting your contract.
13. I lost my contract — how can I find my membership details?
Ask your local Burn Boot Camp manager or call +1-(917)-672-8608 for assistance retrieving your account.
14. Can I cancel online through the app?
No, Burn Boot Camp’s app doesn’t support cancellations. You must contact your local gym directly.
15. What should I do if I’m still being billed after canceling?
Contact your gym immediately or call +1-(917)-672-8608 with proof of your cancellation confirmation.
8. Conclusion
Canceling your Burn Boot Camp membership doesn’t have to be complicated. The key is to follow the correct procedure, provide written notice, and confirm your cancellation to avoid continued billing.
Whether you cancel in person, by email, or by certified mail, always:
Provide accurate details
Follow the 30-day notice policy
Keep proof of your cancellation
If you face difficulties, remember that Burn Boot Camp’s customer support is available at +1-(917)-672-8608 to help guide you through the process.
By following these steps carefully, you’ll ensure a smooth and hassle-free cancellation experience — giving you full control over your fitness commitments and financial peace of mind.