How to Cancel Your BusterBox Subscription – Step-by-Step Guide (2025)
If you’re a dog parent who loves surprising your furry friend with monthly treats, toys, and goodies, you’ve probably tried BusterBox — a popular subscription box for dogs. While BusterBox offers exciting pet products, there may come a time when you need to cancel your BusterBox subscription — whether it’s due to budget changes, a pause in your dog’s needs, or simply wanting a break from deliveries.
Whatever your reason, this detailed 1,500-word guide will walk you through how to cancel your BusterBox subscription quickly and correctly. We’ll also include step-by-step instructions, customer service details (+1-(917)-672-8608), common FAQs, and a clear conclusion so you can manage your subscription confidently.
1. Understanding Your BusterBox Subscription
Before canceling, it’s important to understand how the BusterBox subscription model works.
BusterBox is a monthly dog subscription box that delivers treats, toys, and accessories for your pet right to your doorstep. When you sign up, you typically choose one of the following plans:
Monthly Plan – Renews automatically every month.
6-Month Plan – Prepaid for six months and renews after the term ends.
12-Month Plan – Prepaid annually with a lower monthly cost.
Each plan auto-renews unless you cancel before your renewal date.
👉 This means that if you don’t cancel before your billing cycle renews, you’ll be charged for the next box automatically. To avoid this, you should cancel at least five days before your next renewal date or call +1-(917)-672-8608 for assistance.
2. BusterBox Cancellation Policy
Here’s what you need to know about the BusterBox cancellation policy:
You can cancel at any time, but your cancellation will take effect after your current subscription period ends.
Prepaid subscriptions (6 or 12 months) cannot be refunded mid-term but will stop renewing automatically if you cancel.
Monthly plans can be canceled anytime before the next renewal date.
You’ll still receive any boxes you’ve already paid for, even after canceling.
BusterBox does not accept cancellations via social media (like Instagram or Facebook messages).
If you face issues canceling through your online account, you can reach customer support at +1-(917)-672-8608 to get help directly from a representative.
3. How to Cancel Your BusterBox Subscription
There are three primary methods to cancel your BusterBox subscription:
Through Your Online Account (Most Common)
By Email
By Phone (+1-(917)-672-8608)
Let’s go through each method step by step.
Method 1: Cancel BusterBox Online (Recommended)
This is the easiest and fastest way to cancel.
Step 1: Go to the BusterBox Website
Visit the official site: www.busterbox.com
Click on the “Login” button at the top right corner.
Step 2: Sign In to Your Account
Enter your registered email and password.
If you forgot your password, click “Forgot Password?” to reset it.
Step 3: Access Your Subscription Settings
Once logged in, go to “My Account” or “Manage Subscription.”
Select the subscription you want to cancel.
Step 4: Click “Cancel Subscription”
You’ll see an option labeled “Cancel” or “Manage Plan.”
Follow the on-screen prompts to confirm your cancellation.
Step 5: Confirm Cancellation
BusterBox may ask why you’re canceling (optional feedback).
After submitting, you should receive an email confirmation verifying your cancellation.
Keep this email for your records in case of billing disputes.
If you don’t receive a confirmation email within 24 hours, contact customer support immediately at +1-(917)-672-8608.
Method 2: Cancel BusterBox by Email
If you can’t access your account or prefer written communication, you can cancel by sending an email to support@busterbox.com.
Step 1: Write Your Email
Include all necessary details for quick processing.
Example Email Template:
Subject: Request to Cancel My BusterBox Subscription
Dear BusterBox Team,
I would like to cancel my BusterBox subscription effective immediately. Please confirm that my account will not renew at the end of the current billing period.
Here are my details for verification:
Full Name: [Your Name]
Registered Email: [Your Email Address]
Phone Number: [Your Number]
Shipping Address: [Your Address]
Kindly confirm the cancellation and send me written confirmation.
Thank you,
[Your Name]
Step 2: Wait for Confirmation
You should receive a reply within 2–3 business days confirming your cancellation. If not, follow up or call +1-(917)-672-8608 for faster service.
Method 3: Cancel BusterBox by Phone
For immediate help, you can call BusterBox customer service.
Step 1: Call +1-(917)-672-8608
This line connects you with customer support representatives who can help you cancel your subscription directly.
Step 2: Verify Your Account
Provide your:
Full name
Registered email address
Billing or shipping address
Reason for cancellation
Step 3: Request Written Confirmation
Ask the representative to send you an email confirmation after cancellation. Keep this for your records.
Calling is ideal if you need to:
Cancel urgently before your renewal date.
Have trouble logging into your account.
Confirm billing or refund details.
4. How to Pause or Modify Your BusterBox Subscription
If you’re not ready to cancel completely, you can pause or skip a month instead.
Here’s how:
Log into your BusterBox account.
Go to “Manage Subscription.”
Select “Pause Subscription” or “Skip Next Box.”
Choose how long you’d like to pause (e.g., 1, 2, or 3 months).
This option is perfect if:
You’re going on vacation.
You already have enough toys/treats.
You want to save money temporarily.
If you need assistance, you can always call +1-(917)-672-8608 to have a representative pause or adjust your subscription.
5. What Happens After You Cancel
After canceling your BusterBox subscription:
You’ll still receive any boxes that you’ve already paid for.
Your subscription will not renew once your current term ends.
You’ll no longer be charged for future boxes.
Your account will remain accessible for reactivation later.
If you’re billed after canceling, contact customer support immediately at +1-(917)-672-8608 and provide your cancellation confirmation email.
6. Refund Policy
BusterBox generally does not offer refunds for prepaid subscriptions (like 6-month or 12-month plans). However:
If there’s a billing error, damaged item, or duplicate charge, you can request a refund.
Contact support@busterbox.com or call +1-(917)-672-8608 to discuss your situation.
Be sure to include your order number and payment details for faster processing.
7. Tips to Ensure a Smooth Cancellation
Cancel early: Cancel at least 5 days before your renewal date to avoid being charged for another month.
Keep proof: Always save your confirmation email or chat record.
Check your billing: Review your bank statement after cancellation to confirm no further charges.
Contact support if unsure: Call +1-(917)-672-8608 for assistance if you have any doubts or issues.
Read your contract: Check your plan type (monthly or prepaid) before requesting cancellation.
8. Frequently Asked Questions (FAQs)
1. Can I cancel my BusterBox subscription anytime?
Yes, you can cancel anytime, but it will take effect after your current billing cycle ends. You’ll still receive boxes you’ve already paid for.
2. How do I contact BusterBox customer service?
You can reach them by calling +1-(917)-672-8608 or emailing support@busterbox.com.
3. Will I get a refund after canceling?
Refunds are generally not provided unless there’s a billing mistake or damaged product. Prepaid plans continue until the end of the term.
4. Can I cancel over the phone?
Yes! Call +1-(917)-672-8608 to cancel directly with a representative.
5. What happens if I forget to cancel before renewal?
Your subscription will renew automatically, and you’ll be charged for the next box. Contact support right away to see if they can stop shipment.
6. Can I skip a month instead of canceling?
Yes, BusterBox allows you to pause or skip shipments by managing your account settings online.
7. How do I know my cancellation worked?
You’ll receive a confirmation email after successfully canceling. Keep it for your records.
8. Can I reactivate my subscription later?
Yes, you can easily log into your account and reactivate your subscription at any time.
9. How do I change my billing information?
Log into your account, go to “Billing Details”, and update your payment method. Or call +1-(917)-672-8608 for help.
10. Will canceling affect my dog’s loyalty points or rewards?
Yes, if you’re part of a loyalty program, unused points may expire once your subscription ends.
11. Can I switch to a smaller plan instead of canceling?
Yes, you can change your plan type (monthly, 6-month, etc.) under “Manage Subscription.”
12. Can I get a refund for a box I didn’t like?
Refunds for dissatisfaction aren’t guaranteed, but you can contact support@busterbox.com or call +1-(917)-672-8608 to discuss your issue.
13. What if I move to another address?
Update your shipping address under “My Account” or contact support to ensure your boxes go to the right place.
14. Can I gift my remaining boxes?
Yes, you can contact BusterBox support to transfer remaining boxes to a friend or family member’s address.
15. How long does it take for cancellation to process?
Most cancellations process immediately, but always check your email for confirmation within 24 hours.
9. Conclusion
Canceling your BusterBox subscription is simple when you know the right steps. Whether you do it online, by email, or through a phone call, make sure you follow the official process and keep proof of cancellation to avoid any issues.
To recap:
Log into your account and click “Cancel Subscription.”
Or, email support@busterbox.com with your details.
Or, call +1-(917)-672-8608 for instant help.
Remember to cancel at least five days before your next billing date, and always check your email for confirmation.
Even though saying goodbye to those adorable boxes can be tough, knowing how to manage or pause your subscription gives you full control over your spending — and peace of mind knowing you won’t be billed unexpectedly.
With this guide, you can confidently cancel your BusterBox subscription whenever you’re ready — stress-free and hassle-free!