How to Cancel Massage Envy Membership (Step-by-Step Guide 2025)
Massage Envy is one of the most popular wellness franchises in the United States, known for offering massage therapy, skincare, and wellness services through flexible membership plans. However, circumstances change—whether you’re moving, facing financial constraints, or simply not using the service enough, canceling your Massage Envy membership can become necessary.
In this detailed 2025 guide, we’ll walk you through how to cancel your Massage Envy membership step by step using multiple methods — in person, by phone, by email, or by certified mail. You’ll also find essential details about Massage Envy’s cancellation policy, FAQs, and important tips to avoid extra charges.
If you want direct help, you can contact Massage Envy customer service at +1-(917)-672-8608 for assistance.
1. Understanding Your Massage Envy Membership
Before diving into the cancellation process, it’s essential to understand what your membership entails.
Massage Envy offers monthly wellness memberships that include:
One 60-minute massage or facial session per month
Discounts on additional services
Nationwide access to participating Massage Envy locations
Exclusive member pricing
Memberships are typically auto-renewing contracts—either monthly or annual—and automatically charge your card unless canceled according to their policy.
2. Massage Envy Membership Cancellation Policy
Massage Envy’s membership policy is location-specific, since each franchise operates independently. However, most follow similar cancellation rules.
Here are the key points you need to know:
Written Notice Required: You must submit a written request to cancel your membership.
30-Day Notice: Most locations require at least a 30-day notice before your next billing date.
Proof of Relocation or Medical Issue: Some contracts only allow early termination for medical reasons (with a doctor’s note) or relocation (proof of moving 25+ miles from any Massage Envy location).
No Refunds for Partial Months: Once billed, the current month’s membership fee is non-refundable.
All sessions remain valid for 60 days after cancellation (depending on the location).
To avoid unnecessary billing, make sure to cancel well before your renewal date.
If you need help confirming your local franchise’s policy, call +1-(917)-672-8608 for assistance.
3. How to Cancel Massage Envy Membership (Step-by-Step)
You can cancel your Massage Envy membership in several ways: in person, by phone, email, or certified mail. Below is the full step-by-step breakdown for each method.
Method 1: Cancel In-Person (Recommended)
This is the most reliable and immediate way to ensure your membership cancellation is processed correctly.
Step 1: Visit Your Local Massage Envy Center
Go to the Massage Envy location where you originally signed up. You can find your location using the store locator on massageenvy.com.
Step 2: Speak to a Manager or Front Desk Associate
Politely explain that you’d like to cancel your membership. They will provide you with a Membership Cancellation Form to fill out.
Step 3: Fill Out the Cancellation Form
Include:
Your full name
Membership ID or account number
Contact information (email & phone)
Reason for cancellation
Step 4: Provide Required Documentation
If you’re canceling due to medical or relocation reasons, bring supporting proof (doctor’s note or proof of new address).
Step 5: Submit and Request a Copy
Once you complete and sign the form, request a copy for your records as proof of cancellation.
Step 6: Confirm by Phone
After 3–5 business days, call the center or Massage Envy customer service at +1-(917)-672-8608 to confirm your cancellation has been processed successfully.
Method 2: Cancel by Phone
If you can’t visit your local Massage Envy in person, you can start the process by phone.
Step 1: Call Customer Service
Dial +1-(917)-672-8608 or your local Massage Envy center’s direct number.
Step 2: Provide Account Details
Be ready to provide:
Your full name
Phone number or email associated with the account
Billing ZIP code
Membership number (if available)
Step 3: Request Cancellation
Politely state your desire to cancel your membership. The representative will tell you whether additional documentation is required.
Step 4: Follow Up in Writing
Even if you initiate the process by phone, you may still need to submit a written request or visit the center to finalize it.
Always ask for email confirmation of the cancellation for your records.
Method 3: Cancel by Email
If you prefer written communication, canceling via email is a convenient option.
Step 1: Compose an Email
Address your email to the specific location’s email address (available on the Massage Envy website). You can also send a copy to their general contact: guestrelations@massageenvy.com.
Step 2: Include Essential Information
Write a clear request including:
Full name
Phone number
Email address on file
Membership number
Reason for cancellation
Step 3: Attach Supporting Documents (if needed)
If canceling due to medical or relocation reasons, include scans or photos of supporting documents.
Step 4: Request Confirmation
Ask for a confirmation email once the cancellation is processed.
If you don’t hear back within 3 business days, call +1-(917)-672-8608 to verify the status.
Method 4: Cancel by Certified Mail
For added security, you can send a written cancellation letter via certified mail.
Step 1: Write a Cancellation Letter
Include the following details:
Your full name and address
Membership ID
Contact information
Reason for cancellation
Signature and date
Example:
Subject: Request to Cancel Massage Envy Membership
Dear Massage Envy Team,
I am writing to formally request the cancellation of my Massage Envy membership effective immediately. My account details are as follows:
Name: [Your Full Name]
Membership ID: [Your ID]
Email: [Your Email]
Phone: [Your Phone]
Please confirm my cancellation and stop all future billing.
Thank you,
[Your Signature]
[Date]
Step 2: Mail It to Your Local Massage Envy Center
Send it via Certified Mail with Return Receipt so you have proof of delivery.
Step 3: Follow Up by Phone
After 5–7 business days, call +1-(917)-672-8608 to ensure your request has been processed.
4. What Happens After You Cancel Massage Envy Membership
Here’s what to expect once your cancellation is processed:
You’ll continue to enjoy benefits until the end of your current billing cycle.
Any unused prepaid sessions may remain valid for 60 days.
You’ll receive an email or written confirmation of cancellation.
Your card will no longer be charged for future months.
You can rejoin anytime by signing up again at your local Massage Envy center.
5. How to Avoid Extra Charges
Cancel Early: Submit your cancellation request at least 30 days before your next billing date.
Get Written Proof: Always keep a copy of your cancellation form or confirmation email.
Monitor Your Bank Statements: Watch for charges after cancellation and dispute them immediately.
Contact Customer Support: If your center delays the cancellation, call +1-(917)-672-8608 to escalate the issue.
Check Your Contract: Review your agreement for specific cancellation terms unique to your location.
6. Massage Envy Refund Policy
Massage Envy typically does not issue refunds for unused membership fees. However, exceptions may apply:
Double Billing or Errors: Refunds are issued if there’s a billing mistake.
Medical or Relocation Cancellations: Some locations may refund unused prepaid sessions.
Unused Gift Cards: These are generally non-refundable but can be used for services until expiration.
If you believe you’re eligible for a refund, contact +1-(917)-672-8608 to discuss your case.
7. Frequently Asked Questions (FAQs)
1. How can I cancel my Massage Envy membership?
You can cancel in person, by email, by phone at +1-(917)-672-8608, or by sending a certified letter to your local center.
2. Can I cancel my membership online?
No, Massage Envy currently doesn’t support online cancellations through their website or app.
3. Is there a cancellation fee?
Most locations do not charge a cancellation fee, but some require a 30-day notice.
4. What documents are required for cancellation?
If canceling for medical or relocation reasons, you’ll need proof like a doctor’s note or address verification.
5. How long does it take to process cancellation?
Usually 3–10 business days, depending on your local center.
6. Can I freeze my Massage Envy membership instead of canceling?
Yes. Most locations allow you to pause or freeze your membership for up to 6 months for medical or personal reasons.
7. Can I transfer my membership to someone else?
No. Massage Envy memberships are non-transferable.
8. Will I lose my prepaid sessions after cancellation?
No. You can still use them within 60 days of canceling (depending on your local policy).
9. Can I get a refund if I didn’t use my membership?
Refunds are rare but may be approved under special conditions (billing error or medical proof).
10. How do I confirm my cancellation is complete?
You should receive an email confirmation. If not, call +1-(917)-672-8608 for verification.
11. Can I cancel over the phone?
You can initiate it by phone, but written confirmation is usually required to finalize it.
12. What if I moved to another city?
If there’s no Massage Envy within 25 miles of your new home, you can cancel early by providing proof of address.
13. Can I rejoin later?
Yes, you can rejoin anytime by visiting your local Massage Envy and signing up again.
14. Will canceling affect my unused gift cards?
No, you can still redeem your Massage Envy gift cards anytime before they expire.
15. Who can I contact for immediate help?
You can reach Massage Envy customer service at +1-(917)-672-8608 for quick assistance.
8. Conclusion
Canceling your Massage Envy membership doesn’t have to be stressful. By following the correct process—whether you do it in person, by email, or by phone—you can end your membership smoothly without extra charges.
Here’s a quick recap:
Best Method: Visit your local Massage Envy and fill out a cancellation form.
Alternative: Send a written or email request to your center.
For Assistance: Call +1-(917)-672-8608 to confirm or get help with the process.
Always remember to keep a copy of your cancellation confirmation and monitor your billing statements for at least 60 days after termination.
While Massage Envy memberships can offer great wellness benefits, it’s equally important to have the flexibility to pause or cancel when your needs change. Following this step-by-step guide ensures a clean, hassle-free exit from your Massage Envy membership.