What should I do if a bank transfer I'm expecting hasn't arrived?

Check to make sure that the sender has entered your account details correctly and that you haven't exceeded your account limit of £50,000.

We accept Faster Payments, BACS and CHAPS payments. Faster Payments take up to two hours to reach your account while CHAPS payments should be in your account within one working day.

If you're expecting a BACS payment, it can take between three and five days to show in your account.