If you’re locked out of the app and can’t find your recovery code, you can message us in the app or call us on 0800 069 8380.

Our team will generate a new, temporary recovery code which will get you back into your Mettle app. Once you're back in, we'll give you a new recovery code that you'll need to keep somewhere safe in case you lock yourself out again.

If you have access to your Mettle account on an old device, you can reset the recovery code yourself on the Accounts tab and select 'Security'. 

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