Frequently Asked Questions

Find answers about Mettle here

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84 articles in this collection
Written by Will, Siobhan, and Ben
Support

Does Mettle offer Bounce Bank Loans?

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Written by Siobhan
Updated over a week ago

Why can't my account details be verified when someone transfers me money?

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Written by Siobhan
Updated over a week ago

How can I see my pots statement?

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Written by Siobhan
Updated over a week ago

Can I pay directly from my pot?

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Written by Siobhan
Updated over a week ago

Is there a limit on how much I can save in pots?

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Written by Siobhan
Updated over a week ago

How many pots can I have?

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Written by Siobhan
Updated over a week ago

Do I earn interest on the money in my pot?

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Written by Siobhan
Updated over a week ago

How do I set up a Pot?

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Written by Siobhan
Updated over a week ago

What should I do if I’ve lost my recovery code?

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Written by Ben
Updated this week

Why hasn't my balance updated?

Balance not updated
Will avatar
Written by Will
Updated over a week ago

What should I do if a bank transfer I'm expecting hasn't arrived?

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Written by Will
Updated over a week ago

How do I activate my card?

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Written by Will
Updated over a week ago

How do I update my personal or business details?

Update my details
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Written by Will
Updated over a week ago

How do I change my PIN?

Change my PIN
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Written by Will
Updated over a week ago

How do I add cash to my account?

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Written by Will
Updated over a week ago

Why aren't my transactions showing?

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Written by Will
Updated over a week ago

How long will my card take to be delivered?

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Written by Will
Updated over a week ago

How do I contact Mettle support?

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Written by Siobhan
Updated over a week ago

How do I transfer money?

Transfer money
Will avatar
Written by Will
Updated over a week ago

How do I notify you of a bereavement?

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Written by Siobhan
Updated over a week ago

Where do I find my account number and sort code?

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Written by Will
Updated over a week ago