All Collections
Issues with Nova Connect or Credit Passport®
Trouble shoot solutions for issues you might have with Nova Connect or your Credit Passport
A
Do you believe there are errors on your Nova Credit Report?
How do I get a copy of my Nova Credit Report?
My report could not be processed but there is still a pending charge on my credit card.
I'm being asked to pay for Nova Credit. Why is that?
I was rejected for my loan, lease, or credit card even though I used Nova Credit. Why is that?
How can I contact the foreign credit bureau?
When I get a report directly from a bureau via their consumer product, my score is different. Why doesn't it match the local score that Credit Passport® has?
How do I correct information on my Credit Passport®?
The email with a copy of Credit Passport® isn't working.
The link I got to fill out Nova Credit is expired.
I don’t understand the authorization questions or recognize the answer options in NovaConnect?
I think I misentered some information. Can I complete Nova Connect a second time?
I got an email saying that Nova Credit could not process my credit report request. What does this mean?
What does it mean that Nova Credit told me that the bureau could not verify my identity?
I don’t have an international phone number to use.
I don’t remember my most recent address in the country where I have credit history.
Nova Credit couldn’t find me but I was able to pull a report from my foreign bureau. What does this mean?