Need to provide a screenshot to our team for further review?
Screenshots are helpful to our team to help us identify exactly what the cause of an issue may be!
There are a few simple steps that you can take to take these screenshots, depending on your device.
🍎 iPhone & iPad
Newer model iOS devices:
Press and hold the power and volume buttons
On older iOS devices
Hold down the Power button. Quickly press your Home button while you have the Power button held down.
Screenshots taken this way will save automatically to your Photos application.
🤖 Android
Most Android devices will allow you to take screenshots with the following steps:
Hold down the Power button.
Simultaneously press your Home button while you have the Power button held down.
or
Press the power button and volume down button simultaneously
However, depending on model and make of your device, there may be some differences. Click here to view an article that offers a great breakdown on how to take screenshots for a variety of Android devices!
🔥 Amazon Fire Tablets:
Using Buttons:
Press and hold the Power button and the Volume Down button at the same time.
Hold for 1–2 seconds until the screen flashes.
Where to Find It:
Screenshots are saved in the Photos app under Screenshots, or in the Files > Pictures > Screenshots folder.
📌 Note: On some older Fire tablets, you might need to use Power + Volume Up instead.
💻Computer
🪟 For Windows Users:
You have several built-in options:
Snipping Tool
Search for "Snipping Tool" in the Start Menu.
Choose the type of snip (free-form, rectangular, window, or full-screen).
Save or copy the screenshot.
Snip & Sketch / Snipping Tool (Windows 10/11)
Press Windows + Shift + S
Your screen will dim and let you select the area to capture.
The screenshot is copied to your clipboard; paste it into Paint, Word, or email.
Print Screen (PrtScn)
Press PrtScn to capture the entire screen (copied to clipboard).
Press Alt + PrtScn to capture the active window only.
Windows + PrtScn
Captures the whole screen and automatically saves it to the Pictures > Screenshots folder.
🍎 For Mac Users:
Mac also makes screenshots easy with these shortcuts:
Command + Shift + 3
Captures the entire screen and saves it to your desktop.
Command + Shift + 4
Turns your cursor into a crosshair to select a specific area.
Press Spacebar after selecting to capture a specific window.
Command + Shift + 5 (macOS Mojave and later)
Opens the screenshot toolbar for screen recording or customized screenshots.
Command + Shift + 6 (Touch Bar Macs only)
Captures the Touch Bar.
Screenshots are typically saved to your desktop by default, but you can change the destination via the toolbar settings.