Accessing your account data from a new device requires more than just a data transfer or a cloud backup. The only way to access your account on a new device is to make sure that your original device/account is connected to Facebook, Apple or Google. If you were using a guest account, note that it is stored locally and cannot be transferred to another device. This means progress, coins, and loyalty tiers will not be recoverable unless you link your account to a supported social platform.
Guest accounts store all their data locally, meaning there is no way to recover progress or purchases if the original device is lost, reset, or if the app is uninstalled. Logging in again as a guest on a new or the same device will create a new account, with no connection to the original data. To preserve your progress, always link your account to a social platform prior to switching devices.
Frequently Asked Questions
What happens if I try to switch devices with a guest account?
Guest account progress is tied to the original device. If you attempt to switch devices without linking to a social account first, all your progress will be lost.
Can I recover guest account data after losing my device?
No. Once the device is lost or reset, the data is permanently inaccessible. Linking your account beforehand is the only way to ensure recoverability.
What if I played as a guest but want to link my account now?
You can link your current guest account to a social platform if you are still on the original device and have not logged out or created a new guest account. However, progress cannot be recovered once lost.
Can guest account progress be merged with a new social-linked account?
No. Linking an account replaces guest account data rather than preserving or merging it. The original guest progress becomes irrecoverable once overwritten.
Before you get rid of your old device, make sure that you have connected your game account to your Facebook account, Apple account or Google account! Failing to do so may result in the loss of all your game data, including progress, coins, and loyalty tiers.
Additionally, once a guest account is linked to a social platform, its original data cannot be merged into another account. Contacting support will not enable the recovery or merging of guest account progress, as such actions are not supported.
Once you get your new device, recovering your account is easy. However, if recovery does not work as expected, ensure you are using the correct social platform credentials or consider troubleshooting options.
If you encounter difficulties while recovering your account, double-check that the correct credentials for your linked social account are being used. Users should also note the distinctions between linked accounts and guest accounts to avoid frustration. If needed, consult the FAQ section for additional guidance.
Here's how:
Preventative Tips
Link Your Account Immediately: Connect your account to Facebook, Apple, or Google as soon as possible to avoid risks.
Avoid Long-term Guest Play: Use guest accounts for temporary access only to avoid potential data loss.
Regular Backups: While device backups won't save guest data, they safeguard other app content from being lost.
Download the Facebook app and sign in to your Product Madness connected account
Download your Product Madness games
When you launch the app, select "Facebook Sign In"
Follow Facebook sign-in prompts. To use Apple ID on iOS devices, open the game's settings and select "Sign in with Apple."
To use Google on Android devices, open the game's settings and select "Sign in with Google."
Your account should now be connected! If you signed in as a guest, you can sign in through Facebook, Apple or Google in the game's settings menu or the next time you launch the app. If your progress appears missing after signing in, try logging out and back in with the correct credentials. Guest account progress cannot be recovered unless previously linked to a social platform.