Review the list of checks performed on the specific submission; not all documents/uploads are checked against all of these applicable checks.
Passport
Check Details | Check Name in UI | Failure Message in UI |
Detect if the country of the ID is not allowed based on template requirements. | Allowed Country | Failure may indicate that the country on the document either could not be extracted, does not match the country selected, or is not allowed based on the document type selected. |
Detect if the ID type (e.g., driver's license) submitted does not match the ID type the user selected. | Document Type Detection | Failure may indicate that this submission does not match the expected type selected. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if the ID has expired. | Expired Detection | Failure may indicate the document submitted may have expired; in certain instances, this may or may not be acceptable. |
Detect if template-required ID details are extracted. | Extracted Properties | Failure may indicate that the required fields could not be extracted for this document type. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if there is a government ID in the submission. | Government Entity Detection | Failure may indicate that this submission does not appear to be a government ID. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if the submission is unprocessable. | Processable Submission | Failure may indicate this submission is unprocessable, which could yield unreliable verification results. |
Passport Card
Detect if the country of the ID is not allowed based on template requirements. | Allowed Country | Failure may indicate that the country on the document either could not be extracted, does not match the country selected, or is not allowed based on the document type selected. |
Detect if the ID type (e.g., driver's license) submitted does not match the ID type the user selected. | Document Type Detection | Failure may indicate that this submission does not match the expected type selected. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if one side of the ID is submitted as both front and back. | Double-Side Detection | Failure may indicate that the document selected should have included a front and a back, but the submissions matched exactly. |
Detect if the ID has expired. | Expired Detection | Failure may indicate the document submitted may have expired; in certain instances, this may or may not be acceptable. |
Detect if template-required ID details are extracted. | Extracted Properties | Failure may indicate that the required fields could not be extracted for this document type. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if there is a government ID in the submission. | Government Entity Detection | Failure may indicate that this submission does not appear to be a government ID. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if the submission is unprocessable. | Processable Submission | Failure may indicate this submission is unprocessable, which could yield unreliable verification results. |
Permanent Resident Card (PRC)
Check Details | Check Name in UI | Failure Message in UI |
Detect if the country of the ID is not allowed based on template requirements. | Allowed Country | Failure may indicate that the country on the document either could not be extracted, does not match the country selected, or is not allowed based on the document type selected. |
Detect if the ID type (e.g., driver's license) submitted does not match the ID type the user selected. | Document Type Detection | Failure may indicate that this submission does not match the expected type selected. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if one side of the ID is submitted as both front and back. | Double-Side Detection | Failure may indicate that the document selected should have included a front and a back, but the submissions matched exactly. |
Detect if template-required ID details are extracted. | Extracted Properties | Failure may indicate that the required fields could not be extracted for this document type. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if there is a government ID in the submission. | Government Entity Detection | Failure may indicate that this submission does not appear to be a government ID. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if the submission has been tampered with by a photo editor. | Image Suspicious Metadata Detection | Failure may indicate that the metadata associated with this image indicates modifications have been made to this image after capture. This may be an indication of forgery. |
Detect if the submission is unprocessable. | Processable Submission | Failure may indicate this submission is unprocessable, which could yield unreliable verification results. |
Employment Authorization Document (EAD) (I-766)
Check Details | Check Name in UI | Failure Message in UI |
Detect if the country of the ID is not allowed based on template requirements. | Allowed Country | Failure may indicate that the country on the document either could not be extracted, does not match the country selected, or is not allowed based on the document type selected. |
Detect if the ID type (e.g., driver's license) submitted does not match the ID type the user selected. | Document Type Detection | Failure may indicate that this submission does not match the expected type selected. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if one side of the ID is submitted as both front and back. | Double-Side Detection | Failure may indicate that the document selected should have included a front and a back, but the submissions matched exactly. |
Detect if template-required ID details are extracted. | Extracted Properties | Failure may indicate that the required fields could not be extracted for this document type. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if there is a government ID in the submission. | Government Entity Detection | Failure may indicate that this submission does not appear to be a government ID. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if the submission has been tampered with by a photo editor. | Image Suspicious Metadata Detection | Failure may indicate that the metadata associated with this image indicates modifications have been made to this image after capture. This may be an indication of forgery. |
Detect if the submission is unprocessable. | Processable Submission | Failure may indicate this submission is unprocessable, which could yield unreliable verification results. |
Driver's License
Check Details | Check Name in UI | Failure Message in UI |
Detect if the country of the ID is not allowed based on template requirements. | Allowed Country | Failure may indicate that the country on the document either could not be extracted, does not match the country selected, or is not allowed based on the document type selected. |
Detect if there is a barcode on the ID. | Barcode Detection | Failure may indicate that the barcode needed for this document either could not be found in the submitted image or could not be decoded. This could be an indicator of an incorrect photo or potential fraud. |
Detect if the ID type (e.g., driver's license) submitted does not match the ID type the user selected. | Document Type Detection | Failure may indicate that this submission does not match the expected type selected. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if one side of the ID is submitted as both front and back. | Double-Side Detection | Failure may indicate that the document selected should have included a front and a back, but the submissions matched exactly. |
Detect if the ID has expired. | Expired Detection | Failure may indicate the document submitted may have expired; in certain instances, this may or may not be acceptable. |
Detect if template-required ID details are extracted. | Extracted Properties | Failure may indicate that the required fields could not be extracted for this document type. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if there is a government ID in the submission. | Government Entity Detection | Failure may indicate that this submission does not appear to be a government ID. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if the submission is unprocessable. | Processable Submission | Failure may indicate this submission is unprocessable, which could yield unreliable verification results. |
State ID
Check Details | Check Name in UI | Failure Message in UI |
Detect if the country of the ID is not allowed based on template requirements. | Allowed Country | Failure may indicate that the country on the document either could not be extracted, does not match the country selected, or is not allowed based on the document type selected. |
Detect if there is a barcode on the ID. | Barcode Detection | Failure may indicate that the barcode needed for this document either could not be found in the submitted image or could not be decoded. This could be an indicator of an incorrect photo or potential fraud. |
Detect if the ID type (e.g., driver's license) submitted does not match the ID type the user selected. | Document Type Detection | Failure may indicate that this submission does not match the expected type selected. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if one side of the ID is submitted as both front and back. | Double-Side Detection | Failure may indicate that the document selected should have included a front and a back, but the submissions matched exactly. |
Detect if the ID has expired. | Expired Detection | Failure may indicate the document submitted may have expired; in certain instances, this may or may not be acceptable. |
Detect if template-required ID details are extracted. | Extracted Properties | Failure may indicate that the required fields could not be extracted for this document type. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if there is a government ID in the submission. | Government Entity Detection | Failure may indicate that this submission does not appear to be a government ID. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. |
Detect if the submission is unprocessable. | Processable Submission | Failure may indicate this submission is unprocessable, which could yield unreliable verification results. |
Social Security Card (SSC)
Check Details | Check Name in UI | Failure Message in UI |
Ensure document contains required extractions | Extracted Properties Detection | Failure may indicate this document has a pattern that either did not match or was missing key data to be extracted. |
Detect if the submission is unprocessable (e.g., malformed document). | Processable Submission | Failure may indicate this submission is unprocessable, which could yield unreliable verification results. |
Detect if the document is one of the expected types. | Document Type Detection | Failure may indicate that this submission does not match the expected type selected. This does not mean it is not a valid document, but the employee may have selected the wrong type for List A, B, or C. *Note for SSC: This will only pass if it is an Unrestricted Social Security Card |