Why This Matters
When employees have quick access to the right people, questions get answered faster, and confusion goes down. By assigning specific recipients for the “Ask a Question” feature, you make sure every inquiry lands in the right inbox the first time.
Before You Start
You’ll need to be an Administrator on Pendant to set this up (or already listed as an “Ask a Question” recipient).
Anyone you assign must already be an active user in your organization’s Pendant account.
How to Set It Up
1. Open Your Organization Settings
From your dashboard, click the three dots (…) in the top-right corner.
Choose Edit Organization from the dropdown.
2. On the main Settings tab
Scroll down to the bottom of the page to Ask a Question Recipients.
3. Choose Your Q&A Team
You’ll see a list of eligible users (HR or Admin roles).
To make someone a recipient, click the box next to their name.
A checkmark means they’ll start receiving new questions immediately.
Click again to remove them if needed.
Pro tip: Keep at least one person selected so no questions go unanswered.
4. Save Your Changes
Scroll to the bottom of the page and click Save Organization.
Look for the confirmation message: “Organization updated!”