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Active user
A user who can access their account as their "status" is set to active.
Actions
Actions are simply 'To Do Lists' for incidents and near misses which have been recorded. One incident can have multiple actions.
Assignment
You can assign incidents or near misses to any teammate or team in your pharmacy. It will then appear in their 'Following'.
CM Queue
This is a list of all your pharmacy's unassigned cases. Assign them to yourself or colleagues to keep track of how the incident is managed.
Following
A list of all incidents and near misses that you have created, been linked to or assigned to.
Medication Analysis
This chart highlights the medications frequently involved in incidents or near misses.
Pending Action
A task that has not yet been completed. Actions are usually associated with a deadline set by the user.
My Case List
A list of all cases that have been assigned to you.
Compliance
Compliance is either a state of being in accordance with established guidelines or specifications or the process of becoming so. It encompasses efforts to ensure that organisations are abiding by both industry regulations and government legislation.
Dashboard
A data dashboard is an information management tool that visually tracks, analyses and displays key performance indicators, metrics and key data points to monitor the health of a business or specific process.
Event Status
This refers to the stage at which a particular event is at when you are filling out an Incident or Near Miss form.
Harm Level
A patient safety incident can have an impact on the patient at various levels, from Low right through to the Death.
Incident
This is a circumstance that could have/did result in unnecessary harm to a patient.
Investigation
The Investigation stage of an event refers to an event that has just occurred and where further examination is required.
Overdue
Not having arrived, happened, or been done by the expected time.
Pending Actions
Actions to medication events that has not yet been performed. .
Risk Assessment
A systematic process of evaluating the potential risks that may be involved in an activity or undertaking.
Risk Rating
Refers to the potential for an event to have a negative impact on a patients' health.
Root Cause Analysis
Root cause analysis is a method of problem-solving used for identifying the root causes of medication safety events.
SOP
A standard operating procedure is a set of step-by-step instructions compiled by an organisation to help workers carry out complex routine operations.
User
A signed-up, logged-in user of your pharmacy.
Watchlist
This can be used to monitor priority incidents and near misses which is particularly helpful to pharmacy owners/managers.