Adding a learning point to an incident is a useful way of identifying key areas to improve on, which is especially helpful in preventing similar incidents occurring again.
To add a Learning Point:
Click on the 'Cases' tab on the left-hand menu.
2. Select the incident you would like to add the learning point too.
3. Scroll down to the orange 'Learning Points' section.
4. Click 'ADD'.
5. Fill in the details under Learning Point Details.
You can select from the 'Suggested Learning Point' dropdown menu & add a description.
If your learning point is not one of the suggestions listed, you can leave this field blank and type your action in the 'Describe action' free text box.
6. Click 'OK' to save.