The "Root Cause Analysis" is a useful tool that allows you to examine the true problem which led to this incident occurring.
Pharmapod uses the '5 Why's' which is a simple, well-recognized tool for establishing the Cause and Effect of incidents, especially where human error is involved. Five iterations of asking 'why?' is deemed the optimum number to get to a root cause, but you may establish a Root Cause in less steps.
You can access the "Root Cause Analysis" by clicking on the event summary page of a particular incident and clicking the green "Add" button in the "Root Causes" box.
The "Event Stage", "What Happened", questions, and "Contributory Factors values auto-populate into the "Root Cause Analysis" section. With this information, you can identify the root cause and utilize the "5 Why's Framework".
