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Refunding a Stripe payment
Refunding a Stripe payment

How to refund a Stripe payment

Caro Syson avatar
Written by Caro Syson
Updated over a week ago

To make a Stripe refund you should log into your Stripe account.

  • You'll see a list of your payments by clicking on the Payment button on the left top.

  • The next step is to hover over the button on the right with three dots and click on the arrow button.

  • You'll see the pop-up where you can select a reason or some details about this refund. Choose the one that best suits your situation.

  • Confirm on the pop-up that you definitely want to Refund the Payment or press Cancel.

  • This will delete related payment in your Income Page in Pocket PA.

  • After that, the payment status of the specific appointment or sale will be updated from Paid to Unpaid.

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