Introduction
The SMS template is a default text that appears automatically every time you send an SMS from ProdSys – regardless of where in the system you send it from. Users can adjust the text before sending, but never need to write it from scratch.
The feature helps ensure that SMS messages to customers, suppliers and employees have a recognisable, professional tone.
Prerequisites
You must have access to Settings in ProdSys
Your role must have permission to change system settings
How to set up the SMS template
Go to System → Settings
Search for or select SMS template in the list
Enter the default text in the text field
Click Save
The template is now available as the starting point for every SMS sent from the system.
How the template works in practice
When a user sends an SMS from ProdSys, the message field is automatically filled with the text from the template
The user can edit the text before sending – changes apply only to that individual message
The template itself is not affected when users edit the text at send time
Tips and best practices
Keep the template short and general so it fits multiple situations
End with your company name and a brief note about whether the SMS can be replied to
Avoid putting specific order numbers or dates into the template – those are added when sending
Test the template by sending an SMS to yourself after setup
Related articles
System Configuration
Reports and email templates