Playing mobile games can be a fun part of a balanced life, but Product Madness recognises that for some people there may be too much of a good thing.
We strive to provide you with an enjoyable experience; one that includes empowering you with the ability to voluntarily exclude yourself from our games. This Self-Exclusion Policy explains how you can implement this type of change, and how this change will impact your ability to access Product Madness games in the future.
Please read this policy carefully. If you have questions after reading this policy, please reach out to our friendly Customer Support team for assistance.
Regardless of your reason - for example, you may need support to exercise control over your gameplay, your gameplay may be having a negative effect on your life, or you simply no longer wish to have a Product Madness account - you may contact our Customer Service team at any time to request a voluntary self-exclusion. The Customer Support team will assist with your request. Once implemented, access to your account(s) will be restricted based on your request.
Alternatively, if you prefer to set temporary limits on your gameplay and/or your in-game spending, please see this article for more information.
How can I request voluntary Self-Exclusion?
You have the option to implement a voluntary self-exclusion on your account for a minimum of 1 year, or longer if you wish, simply by contacting Customer Support. The Customer Support team will process your request within a reasonable time period after receiving your request, asking for additional information as needed. Once a voluntary self-exclusion request has been implemented, Product Madness will take reasonable steps to prevent you from creating new accounts across Product Madness games, if and when we are able to connect those new accounts to you. If you have multiple accounts using different login credentials, it is your responsibility to provide Customer Service with sufficient information to identify you as the account holder for all accounts you are requesting a voluntary self-exclusion.
Your account(s) will remain inactive and can be reviewed for reactivation following the expiration of the voluntary self-exclusion period you have chosen. To initiate the process of reactivating your account you will need to contact Customer Support. Please do not attempt to access your account(s) before Customer Support confirms the voluntary self-exclusion period has ended.
Product Madness will not be responsible for any use of your account during the period of time between submission of your request and activating the voluntary self-exclusion period. In addition, you are solely responsible for activity on new account(s) created that bypass your voluntary self-exclusion request, including using guest access or alternative email or login credentials.