Having some trouble with making or receiving a purchase you just made? Try the following steps to troubleshoot this!
Tip: To help prevent accidental or unwanted purchases, use password protection on your device: Google, iOS.
Review Your System Requirements
Android
To make in-app purchases, you need an active Internet connection and the latest version of your app. Find more info on how to update game application here.
Quick Fix for Purchase Issues: Force Close and Refresh the App
If you haven't received an in-app item you bought, try closing and restarting the app or game you’re using. Follow these instructions.
I’m Still Having an Issue
Common purchase issues like missing purchases, incorrect coin packages or mismatched coin amounts require detailed information.
Providing specifics such as transaction IDs, payment methods, and item descriptions helps us investigate and resolve your case accurately.
If you’ve encountered an issue with a purchase, please contact us as soon as possible via Customer Support in-game chat and provide the following information:
Transaction ID
Screenshot of your payment receipt
The payment method used
Purchase amount
The date and time of the transaction
Description or screenshot of the coin package (if applicable)
Not Sure How to Find Your Purchase Information?
Find more information below:
Once we receive purchase details, we will do our best to review the issue and assist you as quickly as possible.
Have more questions? Please do not hesitate to reach us via in-game chat or by email pm_support@productmadness.com.