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Contacting Customer Support in game

Updated this week

How do I contact Customer Support?

🎮 Get Support In-Game

For the best support experience, make sure your game is updated to the latest version.

  • Heart of Vegas – Tap the gear icon in the top-right corner of the lobby and select Support.

  • Cashman Casino, Lightning Link Casino and Mighty Fu Casino – Find and tap the Connect icon in the lobby screen.

From there, you’ll have access to instant answers and helpful articles.

To help us assist you faster, please include as much of the following information as possible:

  • Date and time the issue occurred

  • Your time zone

  • The game, feature, bonus, or purchase related to the issue

  • Any relevant amounts (for example: “I purchased the $1.99 package…” or “I didn’t receive 50,000 coins.”)

Where to check updates from Customer Support?

A red dot, sometimes with a number, appears when new messages or replies are waiting.

Tap the Support button to check Recent Messages.

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