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Blue screen

Steps to perform if your device is stuck on a blue screen

J
Written by Judy Stout

Your device may display a blue screen in the following scenarios:

  • Need to charge the device

  • System crash

  • Phone going into download mode

  • OS files become damaged

  • OS update failed

  • Insufficient storage space

  • Malicious apps interfering with Android processes

  • Phone overheating

  • Hardware issues, such as faulty display or motherboard

  • Hardware damage, possibly caused by dropping the phone or getting it wet

Blue-Phone.png

Troubleshooting steps

If a step does not resolve the issue, continue to the next step.

  1. Force restart the phone. Press and hold the Power and Volume Down buttons at the same time for 15 to 45 seconds until the Samsung logo is displayed.

  2. Wait for the device to run completely out of power and then charge the phone.

  3. Do a Factory reset.
    ​IMPORTANT: Contact Support before performing this step. This step should never be done unless recommended by the Support team.
    To complete a factory reset:

    1. Hold down Volume Down + Power for about 10 seconds until the phone restarts.

    2. As soon as the screen goes black, immediately, press and hold Volume Up while continuing to hold Power until you see the Recovery menu.

    3. When the recovery menu is displayed, use the volume buttons to highlight Wipe data/factory reset, press the Power button to select it, confirm, then choose Reboot system now.

If these steps do not resolve the issue, you must contact Support for a replacement device.

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