What is Manual Verification?
Why do I need to do Manual Verification?
Manual Verification is required if the information you entered does not match what TransUnion has in their database. This usually happens when an applicant makes a mistake or enters inaccurate details. To proceed with your screening request, you will need to complete Manual Verification with TransUnion.
How can I complete the Manual Verification process?
To complete Manual Verification, you must call TransUnion at 833-458-6338. A representative will ask you verification questions (called IDMA Verification or Out-of-Wallet Questions) to confirm your identity. You must answer these questions correctly to proceed.
What happens after I complete Manual Verification?
What should I do after verifying my identity?
Once you’ve successfully completed the manual verification over the phone, you’ll need to return to your renter account and correct any inaccurate information you entered. Since you are providing updated information, the system may prompt you for Manual Verification again.
What happens if I’m asked to verify again?
If you are prompted again for verification after updating your information, you will need to call TransUnion again to complete the process and release your credit report
.
How many attempts do I have to complete Manual Verification?
How many attempts do I have to complete the verification process?
You have 7 online attempts and 2 phone attempts within a 30-day rolling window to verify your identity. If you exceed this limit, you will be locked out, even if you try to use a different email address. The system tracks your identity by SSN/ITIN, not the email address used.
What if I’m locked out after exceeding the attempts?
If you’re locked out, you will not be able to proceed with the credit report request until the issue is resolved. In some cases, if you have a thin credit file or additional identity verification is needed, you may be required to submit supporting documents.
What documents are needed for verification?
Do I have to send documents?
In cases where an applicant has a thin credit file, you may be required to send documents. When calling TransUnion they will determine whether document verification is needed. Not all manual verifications require documents.
What documents do I need to provide?
If required, you will need to submit a Government Issued Photo ID and a secondary identity verification document. Here’s a list of accepted documents:
Government Issued Photo ID:
Driver’s License
DL renewal document
Learning permit
State-issued ID card
Military ID
U.S. Visa
Permanent Residence Card
Employment Authorization Document
Passport
Passport ID Card
Secondary Identity Verification Document:
Bank Statement (Checking, Savings, or Deposit Account)
Welcome letter from the bank (for newly opened accounts)
Gas, Water, or Electricity Bill
Trash/Waste Removal or Recycling Bill
Important: Documents must include your full name and address, have a company logo, letterhead, or watermark, and must be dated within the last 60 days.
Where do I send these documents?
You can send your documents to mydocs@transunion.com.
How long will it take to process the documents?
Typically Transunion will process them within 48 hours after receiving the required documents.
How to Ensure Faster Processing
To avoid delays:
Ensure all documents meet TransUnion's identity verification requirements.
Submit documents to the correct email address: mydocs@transunion.com.
If you do not receive an update within 48 hours, contact TransUnion directly.