Introduction:

In this article, we will outline the refund policy for Skinswap and Skinwallet. It's important to understand the guidelines regarding refunds to ensure a clear understanding of the process. Please read the following information carefully to familiarize yourself with the refund policy for each platform.

1. Skinswap Refunds:

a. Steam Mobile Authentication: If a user's Steam mobile authentication is not activated or if they have to wait 15 days, refunds will not be provided.

b. Refund Eligibility:

- Wants money back without providing a valid reason: Refunds will not be granted.

- Doesn't want to buy skins anymore: Refunds will not be granted.

- Experiencing issues loading their inventory: Refunds may be considered if the inventory loading issues are persistent and cannot be resolved.

- Banned on Steam from trading skins: Refunds may be granted in such cases.

2. Skinwallet Refunds:

Skinwallet does NOT offer refunds. Users should be aware that once they have completed a transaction on Skinwallet, it is final, and no refunds will be provided.

Conclusion:

Skinswap has specific refund guidelines, taking into account factors such as Steam mobile authentication, reasons for refund requests, and issues related to inventory loading or Steam trading bans. On the other hand, Skinwallet does not offer refunds. It's important for users to understand these policies before engaging in any transactions on the platforms. If you have any further questions or concerns regarding refunds, please contact our support team for assistance.