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Information about DHL Packstations and Branches [Germany]
Information about DHL Packstations and Branches [Germany]
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Written by Hannah
Updated over 2 months ago

You can conveniently have your order delivered to DHL branches or Packstations in Germany. To do so, you must include your personal DHL Postnumber in the shipping address. You can find this number in the DHL app under "more" or in your DHL account.

Important notice about Packstation deliveries

To successfully receive deliveries at a DHL Packstation, you must fully verify your DHL account for Packstation use. If your account is not activated, your package will be automatically returned. Unfortunately, this return cannot be stopped or redirected.

You can register for Packstation services here:
➡️ DHL Packstation Registration

If a return occurs due to incomplete registration, shipping and return costs may apply and might not be refundable.

Where can I find DHL branches and Packstations near me [in Germany]?

In addition to the DHL location finder in the checkout process - where you can enter your postal code to see available locations - you can also find all DHL branches and Packstations using the following link:
➡️ Find DHL Locations

How do I correctly enter the shipping address for Packstations or branches?

If you select a DHL branch or Packstation using our location finder during checkout, the address will be automatically entered correctly. Please make sure that your DHL Postnumber is correct and your registered name with DHL is entered correctly.

Once your DHL account is fully registered for Packstation use, your delivery should proceed smoothly.

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