If you made a mistake in your delivery address, what you can do depends on whether your order has already been processed.
Address change before processing
As long as your order has not yet been processed, you can usually still update the delivery address.
👉 Simply use our address change link: [Start address change]
Order already being processed
Once your order has been paid, it is usually transmitted to our warehouse and processed shortly after.
→ In this case, you will see an error message in the address change portal indicating that the delivery address can no longer be updated.
Order already shipped? → Redirect your package
Depending on the destination country, you may still be able to redirect your shipment directly with the shipping carrier:
Delivery within Germany
Redirection is often possible via DHL
Check the available options in the tracking link or in the DHL app
Deliveries to other countries
Many carriers offer similar redirection options
Redirection is handled directly with the local delivery service
⚠️ Please note:
We do not have direct control over these redirections and cannot arrange them on your behalf.